Network Support Specialist - Job & Family Services

JOB SUMMARY

Provides support for all staff, in-house and remote, with computer workstations, printers and various computer-related software/hardware peripherals acting as a liaison between and within Information Services and its customers when:

• Monitoring and supporting the Information Technology Help Desk.
• Determining corrective action on reported software and hardware problems including but not limited to personal computers, mobile devices, peripherals, multifunctional devices (MFDs), workstations, and stand-alone printers, fax machines, and copiers.
• Reviewing, and analyzing user requests for software upgrades, relocations, and removal of new/existing equipment.
• Operating, upgrading, configuring, monitoring, and installing workstations, printers, scanners, modems, circuit boards, memory, hard drives, switches, hubs, routers, or other data-related hardware.
• Installing, testing, and repairing peripheral equipment (e.g. monitors/hard drives/interface cards/modems,/printers/etc.).
• Configuring PC-based applications and operating system software; partnering with vendors to resolve repair calls and defective equipment.
• Assisting with the issuance and tracking of mobile devices.
• Ensuring consistent record-keeping of equipment using our in-house databases which can include scanning and indexing documents.

Benefits of Joining our

Team:

• Impressive benefit package that includes medical, dental, and vision
• 15 1/2 paid holidays each year
• 80 hours annually of paid vacation after one year of service
• 40 hours of personal leave each year
• Bi-weekly accrual of sick leave up to 120 hours per year
• 14% Employer Contribution to OPERS (Ohio Public Employees Retirement System)
• Employer paid Life and Accidental Death or Dismemberment Insurance
• Flexible Spending Account option
• Short-Term and Long-Term Disability Insurance options
• 40-hour work week, Monday-Friday, with paid lunch hour
• Pay increase after successful completion of 180-day probationary period