Operating System/Network Analyst, Competency Level 2

Eastern Oregon University (EOU) is currently accepting applications for an Operating System/Network Analyst, Competency Level 2 to work in the Information Technology Department. The Operating System/Network Analyst 2 supports Eastern Oregon University's technology infrastructure through the administration, maintenance, and enhancement of enterprise systems, servers, cloud services, and network resources that support academic, administrative, and student success operations. This position provides technical expertise in systems administration, cybersecurity practices, cloud and on-premises infrastructure, and enterprise technology services to ensure secure, reliable, and efficient IT operations across the university. Working collaboratively within the Information Technology Services team and with campus stakeholders, the incumbent analyzes and resolves complex technical issues, supports strategic technology initiatives, and contributes to the continuous improvement of enterprise systems and user services. The position also assists with infrastructure planning, system monitoring, automation, documentation, and implementation of technology solutions that align with EOU's mission and operational needs. Responsibilities Systems Administration & Infrastructure Support Administer, maintain, monitor, and troubleshoot enterprise operating systems, servers, storage environments, and related infrastructure. Install, configure, test, and tune operating systems and associated software for optimal performance and reliability. Support cloud and on-premises environments, including virtualization and enterprise cloud platforms. Implement system upgrades, patches, and configuration changes to improve operational efficiency and security. Monitor system availability, performance, and capacity; recommend and implement improvements as needed. Network & Cloud Services Support network infrastructure and enterprise communication systems, including voice, data, and messaging services. Assist with planning, configuration, implementation, and maintenance of networked systems and cloud-based services. Coordinate infrastructure and service requests with internal stakeholders and external vendors. Evaluate emerging technologies and recommend solutions aligned with organizational goals and best practices. Security, Data Integrity & Compliance Maintain system security standards, backup procedures, disaster recovery processes, and access controls. Monitor systems for vulnerabilities, performance issues, and unauthorized access attempts. Assist with implementing cybersecurity practices and ensuring compliance with institutional and regulatory standards. Support data integrity, portability, and privacy initiatives across enterprise systems. Technical Support & Collaboration Provide advanced technical support and consultation to users, departments, and IT staff. Analyze and resolve complex systems and application issues. Develop and maintain technical documentation, procedures, and training materials. Participate in project planning, implementation, and cross-functional technology initiatives. Promote inclusive, customer-focused service and collaborative problem solving. Operational Excellence Utilize automation, monitoring, and management tools to improve operational efficiency. Assist with vendor coordination, billing systems, asset management, and service optimization activities. Participate in on-call rotations or after-hours support as required. Minimum Qualifications Bachelor's Degree in Computer Science, Engineering Mathematics, Telecommunications or a related technical field, or equivalent technical training and/or experience. Two years of demonstrated experience working with network, server, and storage theory and principles. Must be able to coordinate, research and design hardware and software upgrades and maintenance. Demonstrated experience in operating systems analysis and administration. Demonstrated experience with network planning and implementation, analysis and management, and administrative support. Extensive knowledge of Windows, Apple, and Linux operating systems and associated computer repair is required. Must satisfactorily complete EOU criminal and credential background check. Having a criminal history is not an automatic bar to employment. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Eastern Oregon University will not sponsor applicants for employment visas. Preferred Qualifications Previous experience and Knowledge of Banner SIS and SSB, Navigate, Slate and Degreeworks. Problem solving in context of Banner software, productivity and user support. Prior Banner by Ellucian and/or Salesforce programming experience. Salesforce Certified Administrator certificate Groovy with Grails certificate Java certificate Special Instructions to Applicants Applicant must provide: Letter of application (which should include why this position is attractive to the applicant, how it meets the applicant's professional goals, and what attracts the applicant to EOU); Complete curriculum vitae (resume); Submit names, emails, and phone numbers for at least three references in the reference section of the application. Candidates are encouraged to review the Values and Principles of Eastern Oregon University . Only complete files of qualified applicants will be reviewed. Eastern Oregon University - Oregon's Rural University! - is a respected public, higher education institution of academic excellence. Outstanding faculty and staff thrive and together fulfill their career ambitions to serve students from all walks of life. EOU is a beautiful, quaint campus nestled in a remarkably scenic, high elevation valley populated by wonderful, community-minded citizens that have balanced work-life flexibility. The Eastern Oregon University main campus is on a beautiful, quaint campus nestled in a remarkably scenic, high elevation valley populated by wonderful, community-minded citizens that have balanced work-life flexibility. Take a Virtual Tour of Eastern Oregon University . EOU offers a very attractive package of employee benefits including: Paid holidays (11 days/year) Paid vacation (accrues 8 hours/month) Paid sick time-off (accrues 8 hours/month - no limit!)

Individual AND Family Healthcare Insurance:

medical, dental and vision! (95%+ employer paid!) Generous Oregon Public Employee Retirement System benefits Employer paid life insurance Discounted tuition benefits for employees or eligible dependents Discounted athletics facilities membership For more details, see Prospective Employees Eastern Oregon University is an EEO Employer and welcomes applications from women, members of historically underrepresented minority groups, US Veterans, and persons with disabilities. EOU is committed to providing equal opportunity in its recruitment, admissions, educational programs, activities and employment without illegal discrimination on the basis of age, color, disability, national origin, race, marital status, religion, sex, sexual orientation, gender identity, gender expression or any status as protected by state or federal law. Salary $5,511 Monthly