Infrastructure Support Specialist

Infrastructure Support Specialist Wilkes Barre, PA 1 DAYS AGO 22681186 Summary Wilkes Barre, PA In-Person Competitive Salary 3 Years Experience High school graduate or equivalency certificate (GED) No Commission 35.00 hours per week / Day Shift / Full-Time Description Infrastructure Support Specialist Classification Non-Exempt, Full-Time, 12-month Department/Division IITS/Business Affairs Reports To Managing Director of IT Infrastructure Services About King's King's College is a Catholic institution of higher education animated and guided by the Congregation of Holy Cross. King's pursues excellence in teaching, learning, and scholarship through a rigorous core curriculum, major programs across the liberal arts and sciences, nationally accredited professional programs at the undergraduate and graduate levels, and personal attention to student formation in a nurturing community. We offer competitive total rewards, tuition remission for employees and their dependents, 403(b) plans, and generous paid-time-off and holidays. Our culture is driven by our commitment to our mission, our community and our friendly, knowledgeable faculty and staff. EEO Statement King's College does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service, or other non-merit factors. We celebrate diversity by fostering a welcoming and inclusive environment where each member of King's College feels respected with a sense of belonging.

Job Function:

The Infrastructure Support Specialist is responsible for the installation, troubleshooting, and maintenance of voice, video, and data network infrastructure, including structured cabling and terminations. Supported infrastructure also includes endpoint and network devices such as PCs, printers, telephones, UPS systems, wireless access points, and edge switches. The role supports all departments and divisions served by IITS, including troubleshooting network connectivity issues in residence halls and across campus facilities. This position may require occasional after-hours work, including evenings, early mornings, and weekends, to respond to outages or complete maintenance activities. The Infrastructure Support Specialist maintains a collaborative relationship with all IITS teams and provides support to Facilities/Maintenance staff and vendors for wiring, security systems, and HVAC control-related infrastructure. Essential Elements Install, terminate, label, test, and support low-voltage UTP copper, coax, and fiber-optic cabling and hardware, UPS systems, (e.g. switches, APs, IoT, network appliances) for campus network infrastructure Respond to and resolve infrastructure-related requests, tickets, and escalations from faculty, staff, and students Create, update, and maintain infrastructure documentation (e.g., cabling diagrams, labeling, wireless heat maps) Assist various IITS teams with projects and operational tasks as needed Perform other duties as assigned Required Skills, Training, and Experience Minimum of three (3) years of experience in network infrastructure support, maintenance, or operations Demonstrated experience with structured cabling, terminations, and physical layer troubleshooting Basic understanding of TCP/IP networks, LANs, and switch port configurations Basic working knowledge of Windows operating systems and network troubleshooting tools and practices Strong analytical and problem-solving skills, effective written and verbal communication skills Ability to interact professionally with faculty, staff, and students Ability to work independently with minimal supervision Willingness to learn new technologies and adapt to changing environments Physical Conditions Work is primarily performed on-site and includes typical office and technical environment conditions. The role requires the ability to bend, stoop, reach, stretch, kneel, and lift approximately 20-50 lbs on a regular basis. Work may also include time in data closets, on ladders or lifts, in ceilings, and in mechanical spaces. Additional Details How To Identify Potential Job Scams