Cisco Voice Analyst

Job Title:

Cisco Voice Analyst Location:

: : Lutz, FL 33549, Hybrid (4 days onsite/ 1 days remote per week)

Work Schedule:

Lutz, FL 33549, Hybrid (4 days onsite/ 1 days remote per week) (5 days per week), from 8am - 5pm Eastern time

Duration:

12+ months contract (Possible extension)

Pay Range:

$28 - $31 per hour on W2 About the

Role:

The Digital Collaboration Analyst is responsible for planning and coordinating of UC related systems and sub-systems comprising the client corporate communications network Candidates need to be specialized in Cisco Router/Switch installations, IP networking, routing protocols (i.e.

OSPF, BGP

) for the purpose of assisting in installing and configuring Cisco Network gear. Roles & responsibilities: Provide customer service for company business partners for systems and applications that the UC department supports. Manage assigned request and incident tickets within established service levels. Perform troubleshooting for company business partners for systems and applications that the UC department supports. 80% Perform orders and changes for mobile devices, accessories, and service plans for company business partners. 10% Maintain documentation, best practices, standards, policies, and procedures to ensure the performance, availability, reliability, integrity, and security of all UC systems. 5% Develop and maintain training materials for company business partners for continued re-enforcement of the knowledge to operate client collaboration systems. 5% Maintains, manages, and services VoIP, contact center, video conferencing, collaboration applications, audio visual systems, digital signage systems, conferencing systems, mobile devices and plans, and related applications, systems, and peripherals for company business partners. Provides customer service, technical support, training, consultation, and guidance to company business partners for all Collaboration/Unified Communications needs Experience required:

Required:

Minimum of 4 years of direct work experience performing the Duties & Responsibilities of this position or a similar related technology support position is required.

Preferred:

Minimum of 6 years of direct work experience performing the Duties & Responsibilities of this position is preferred or a similar related technology support position. Experience working Teams Calling and Meetings, UC and Contact Center Systems, Cisco CUCM, Cisco Unity, Cisco Telepresence, Cisco Webex Meetings, Cisco Jabber and Apple iPhones. Knowledge/Skills/Abilities (KSA)

Preferred:

Working knowledge of UC and Contact Center systems programming and configuration. Understanding of Local Area Networking, VoIP, SIP, and client/server environment. Education High School Diploma is required. Bachelor's Degree preferred. #

IRI-IT Benefits:

401(k) Dental insurance Health insurance

Work Location:

Hybrid remote in Lutz, FL 33549