Digital Collaboration/ Cisco Voice Analyst

We are seeking a Digital Collaboration / Cisco Voice Analyst to support and maintain enterprise Unified Communications (UC) systems. This role focuses on VoIP, collaboration tools, and end-user support across a corporate environment.

Key Responsibilities:

Provide Tier 2/3 support for UC systems (VoIP, contact center, conferencing, collaboration tools) Troubleshoot and resolve tickets/incidents within SLA timelines Support and maintain: Cisco UC (CUCM, Unity, Jabber, Webex) Microsoft Teams (Calling & Meetings) Video conferencing & AV systems Manage mobile devices, plans, and accessories Maintain documentation, standards, and system procedures Create and deliver end-user training materials

Required Experience:

4+ years in UC / Voice / Telecom / IT Support Hands-on experience with VoIP systems and troubleshooting Experience supporting enterprise collaboration tools

Preferred Skills:

Cisco UC technologies: CUCM (Call Manager) Unity Webex / Jabber Microsoft Teams (Calling & Meetings) Contact Center platforms Networking fundamentals ( LAN, SIP, VoIP ) Experience with mobile device management (iPhones preferred)

What We're Looking For:

Strong troubleshooting and customer support mindset Ability to manage multiple tickets and priorities Clear communicator with business users

Pay:

$28.00 - $30.00 per hour

Work Location:

Hybrid remote in Lutz, FL 33549