ENHD Support Analyst

ENHD Support Analyst at ASM Research, An Accenture Federal Services Compan in Boise, Idaho, United States Job Description The Employer Notice Helpdesk (ENHD) at Accenture plays a vital role in supporting the Centers for Medicare & Medicaid Services (CMS) by triaging inbound calls from employers who receive notices related to their employees' health coverage through the Health Insurance Marketplace. Our team ensures that employers who receive a notice from the Federally Facilitated Marketplace (FFM) understand the required next steps and have clear guidance on how to file an appeal when needed. As part of a broader team supporting the Federal Health Insurance Marketplace, we take great pride in delivering accurate, compassionate assistance to individuals and organizations across the country. Accenture is seeking dedicated, detail-oriented professionals who are passionate about public service and eager to contribute to a high-impact program. If you are driven, adaptable, and committed to excellence, we invite you to join us in helping empower employers and strengthen the Marketplace experience for millions of Americans. The ENHD Support Analyst is a key member of our fully remote team, responsible for managing inbound and outbound communications with employers who receive notices of employee enrollment in Marketplace coverage from CMS. In this role, Support Analysts assess requests, identify the information requested, and provide clear, accurate responses over the phone. They handle inbound calls, review voicemails, and conduct outreach as required. Success in this position requires strong attention to detail, consistent accuracy, and a high level of professionalism in every interaction. Support Analysts document all communications in our CRM system, effectively organize and prioritize their workload, and recognize when situations require escalation based on established guidelines. This role is well-suited for individuals with strong customer service skills and experience working with email, phone systems, spreadsheets, and CRM applications. As part of our program, Support Analysts play an essential role in delivering responsive, high-quality support to employers nationwide.

Key Responsibilities:

+ Triage incoming call and provide accurate, actionable guidance to employers + Deliver outstanding customer service through both live phone interactions and voicemail follow-up + Manage inbound calls with professionalism and efficiency + Validate employer requests, identifying any missing information and communicating needs clearly + Apply established escalation criteri

Job Posting:

JC291670429

Posted On:

May 13, 2026

Updated On:

May 13, 2026