Job Description
View More Jobs Market Engineer I Columbus, OH, United States (On-site) Be the First to Apply
WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them. Our Mission :
"Create the Extraordinary" Our Vision :
"We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence." Our Values :
"Blaze the Trail, Together We Win, All-In on Service" Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. Job Summary Work with Property IT Management and Enterprise IT to support business technology, computer system and data communication systems; responsible for providing first and second-level support function for end-user and customer-facing technology, property-based server, network, and related infrastructure. Also performs support for telephones and related technologies; may also support audio and video systems and special event operations. Exercise sound judgement to resolve complex business, computer system and data communication problems; provide specialized problem solving and problem resolution skills, participate in local aspects of enterprise and property-driven technology projects. How You Will Create the Extraordinary Responds to technology related Incidents and Service Requests calls and ensures IT support and service requests are handled or escalated in a timely manner, ensures updates and resolutions for incidents, service requests, problem tasks, and change tasks are communicated to end-users and business partners as appropriate. Provide first-level support for incident and service requests. In carrying out these duties, exercise sound judgement based upon best practices and knowledge to first analyze and decide the best method of problem resolution. Assists in problem determination/isolation and analysis of problem data, root cause analysis and mitigation for on-premises technology, decide when to escalate complex problems to more senior IT team members and service provider/vendors as necessary. Assists in execution and verification of impact to IT Change Tasks where impactful to property operations Responsible for completion and documentation of all assigned day-to-day tasks/activities per the scheduled shift for various systems. These functions can include first-level support for clients/end-users requests, server, network and related infrastructure, marketing/hospitality/gaming special events, and other duties as required Plan, coordinate and execute installation, upgrade and maintenance of gaming, hospitality, and back of house hardware and software products adhering to Enterprise IT Change Control and local regulatory processes. Maintain communication with project and product management teams, clients, and vendors Participates in Vulnerability Remediation activities for customer facing and end-user systems, server, network and related infrastructure, and other technologies as necessary. Administer systems and utilities to analyze and secure computer operating systems, software programs, database resources and network infrastructure to comply with security, audit, and regulatory requirements Responsible for response to automated monitoring alerts and maintenance of monitoring of local resources with enterprise monitoring team Updates procedures and documentation for select platforms Drive process and operations improvements locally with a mind on impact to the overall enterprise Perform entry-level and technical tasks/repairs on desktop, end-user, and customer-facing platforms, server, network and related infrastructure Participate in Property/Regional IT Team on-call rotation providing Tier 1 response to business-critical operation incidents during business operating hours (24x7 where applicable) on a periodic basis Work as part of the local IT Team in the delivery of IT services, projects and assignments Uses the Service Management System to track and close all client/user incidents, request, change, and problem activities May assist to ensure the local data center is maintained at prescribed environmental levels and in a clean and orderly condition Adhere to system management criteria, policies and procedures; Ensure established enterprise standards are followed and enforced Not a remote worker position, however, some remote work required What You Will Need High school diploma required, Bachelor's degree in a computer science-related field, or equivalent experience preferred CompTIA's A+, Network+, and Security+ desktop and server OS desired General understanding of production operating systems, basic local area networks and communication protocols desired. Experience with mission-critical gaming and hospitality systems desired Excellent communication and customer service skills required Strong personal computing skills required Demonstrated entry-level technical skills in multiple platforms desired Ability to work in a fast paced and high-pressure work environment Flexible to work various day/shifts may be required ADDITIONAL REQUIREMENTS
The successful candidate will be required to have, or obtain as part of the hiring process, the appropriate jurisdictional casino gaming license Lifts up to a maximum of 50 lbs. and must be able to carry objects weighing up to 25 lbs. Must be able to work in areas containing high noise levels, bright lights, smoke, and dust Position requires approximately 30% standing, 40% sitting, 30% walking Requires some pushing and climbing Requires very frequent twisting, stooping, bending, kneeling and reaching overhead Must be able to respond to touch, speech, aural and visual cues Must be able to maneuver all areas of the casino TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships. DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices. EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class. Apply Now Job Info Job Identification 84937 Job Category Information Technology Locations Eldorado Scioto Downs (On-site)
