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Network Infrastructure Analyst
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SHAZAM, Inc
Remote
Full-Time
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Job Description
SHAZAM recognizes that financial institutions build better communities, and this drives our passion to strengthen financial institutions. We are a trusted partner to our valued customers providing answers, choice, and innovation with an impeccable level of customer service a level unmatched in the industry. And heres the best part - were a national company that offers a small-company feel, a cultural balance thats hard to come by but very real at SHAZAM. Your growth and development are top priorities and youll be surrounded by talented individuals and postured to make a real difference in the company. As a team member at SHAZAM, youll be an essential part of our mission as we work together strengthening financial institutions. This is a hybrid position based out of our Johnston, IA office.
Complete telecom billing invoice review process and reconciliation tasks as directed. Assist with network connectivity designs for new or upgrading customers.
Analyze bandwidth of host circuits and data consumption for Corporate-managed cellular endpoints.
Collaborate with sales team and senior analysts to develop networks solutions for customers.
Participate in the planning of infrastructure network design, including coordination and monitoring for the installation of circuits.
Provision new ATM and DPC's coming onto the SHAZAM Network. Assist in building cost models for Network Services infrastructure and communication fees.
Manage and maintain internal asset inventory, including completion of annual reviews and remediation.
Identify process improvements through changes in practice, standardization, or through IT automation.
Develop a basic understanding of the annual budget process, including forecasting and planning sessions.
Ability to communicate via the telephone, in person, and through correspondence with customers, other employees, and vendors regarding company products and services. Previous experience presenting using visual aids in a variety of internal and external environments.
Strong independent thinking skills and ability to self-direct, solve problems and make informed, rational decisions. Proficient in Microsoft Office Suite, including Teams.
Whats in it for you:
A mission-driven company with a strong sense of purposeA hybrid work environment that values flexibility and collaborationOpportunities for professional development and career growthA culture that values innovation, integrity, and community impactExcellent benefits:
Health, dental, and vision insurance401(k) retirement plan with company matchFlexible spending and health savings accountsLife insurance and short- and long-term disability provided at no costTime away from work PTO, VTO, paid parental leave, and company holidaysEducational assistance Actual compensation is based on various factors, such as geographic location, experience, education, and/or skill level, and is finalized at the time of offer. SHAZAM is an equal opportunity employer, including those with disabilities or status as a protected veteran. All qualified applicants will receive consideration for employment. Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; ITS, Inc./SHAZAM will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa). Please be aware that SHAZAM may use an Artificial Intelligence (AI) tool to assist in the review and screening of job applications for this position. The AI system is designed to help our team efficiently identify qualified candidates by identifying relevant skills and experience within submitted applications. All final hiring decisions are made by our hiring team.
What were looking for:
SHAZAM is looking for a Network Infrastructure Analyst to join our team. In this role, you will be responsible for the planning, evaluation, and optimization of network systems. Youll provide technical support for resolving network issues, participate in strategic and tactical planning, and contribute to forecasting, implementation, and security initiatives. This position offers hands-on experience with telecom billing, contract negotiations, mobile device lifecycle management, and network connectivity design. You will collaborate with senior analysts and cross-functional teams to ensure reliable, secure, and cost-effective network services that align with organizational goals. What you'll do: Deploy mobile hardware and wireless communication devices and provide day-to-day support for these devices.Complete telecom billing invoice review process and reconciliation tasks as directed. Assist with network connectivity designs for new or upgrading customers.
Analyze bandwidth of host circuits and data consumption for Corporate-managed cellular endpoints.
Collaborate with sales team and senior analysts to develop networks solutions for customers.
Participate in the planning of infrastructure network design, including coordination and monitoring for the installation of circuits.
Provision new ATM and DPC's coming onto the SHAZAM Network. Assist in building cost models for Network Services infrastructure and communication fees.
Manage and maintain internal asset inventory, including completion of annual reviews and remediation.
Identify process improvements through changes in practice, standardization, or through IT automation.
Develop a basic understanding of the annual budget process, including forecasting and planning sessions.
What you need:
Minimum of 2 years experience in network communications and network analysis and/or design preferred.Ability to communicate via the telephone, in person, and through correspondence with customers, other employees, and vendors regarding company products and services. Previous experience presenting using visual aids in a variety of internal and external environments.
Strong independent thinking skills and ability to self-direct, solve problems and make informed, rational decisions. Proficient in Microsoft Office Suite, including Teams.
Whats in it for you:
A mission-driven company with a strong sense of purposeA hybrid work environment that values flexibility and collaborationOpportunities for professional development and career growthA culture that values innovation, integrity, and community impactExcellent benefits:
Health, dental, and vision insurance401(k) retirement plan with company matchFlexible spending and health savings accountsLife insurance and short- and long-term disability provided at no costTime away from work PTO, VTO, paid parental leave, and company holidaysEducational assistance Actual compensation is based on various factors, such as geographic location, experience, education, and/or skill level, and is finalized at the time of offer. SHAZAM is an equal opportunity employer, including those with disabilities or status as a protected veteran. All qualified applicants will receive consideration for employment. Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; ITS, Inc./SHAZAM will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa). Please be aware that SHAZAM may use an Artificial Intelligence (AI) tool to assist in the review and screening of job applications for this position. The AI system is designed to help our team efficiently identify qualified candidates by identifying relevant skills and experience within submitted applications. All final hiring decisions are made by our hiring team.