NOC Operator

A top Fortune 50 financial services company is seeking a highly motivated NOC Operator to work in a hybrid role at one of their locations in Vienna, VA or Pensacola, FL. •This is a Hybrid opportunity requiring the qualified professional to work onsite at least 3 days a week.•

Responsibilities:

Monitor network infrastructure using tools such as Moogsoft or equivalent monitoring/alerting systems Identify, analyze, and respond to network alerts, incidents, and performance issues in a timely manner Manage and follow established operational processes to ensure consistency and efficiency in incident handling Perform initial troubleshooting of routers, switches, and network connectivity issues Create, update, and manage incident tickets using platforms such as ServiceNow or similar ticketing systems Coordinate with internal teams and external vendors to escalate and resolve complex issues Maintain clear and concise documentation of incidents, resolutions, and standard operating procedures Utilize collaboration tools (e.g., Microsoft Teams) to communicate effectively across teams Ensure adherence to SLAs, operational standards, and escalation procedures

Qualifications:

General knowledge of Networking concepts, including routers, switches, and network connections Experience with monitoring and alerting systems (e.g., Moogsoft or equivalent) Familiarity with Ticketing Systems such as ServiceNow or similar platforms Experience working with vendor support and managing escalations Proficiency in collaboration tools such as Microsoft Teams Excellent written communication and documentation skills Strong analytical and problem-solving abilities Strong process management and organizational skills Desired Qualifications Previous experience in a NOC or IT Operations environment Basic understanding of ITIL processes and Incident Management frameworks Ability to work in a fast-paced, 24/7 operational environment (shift work may be required)