ServiceNow Engineer w/ ATF Dallas 1000236

Senior ServiceNow Engineer Location:

Dallas, TX (Hybrid)

Engagement Type:

Contract-to-Hire Interview Process:

Two rounds (virtual) Position Overview We are seeking an experienced Senior ServiceNow Engineer with a strong background in QA automation and hands‑on platform development . This role bridges quality engineering and ServiceNow development , owning testing strategy, automation frameworks, and upgrade readiness while contributing directly to configuration, scripting, and integrations across the ServiceNow platform. The ideal candidate combines deep ServiceNow technical expertise with a quality‑first mindset , ensuring scalable, high‑performing, and reliable enterprise solutions across ITSM and ITOM environments. Key Responsibilities Quality Engineering & Automation Analyze business requirements and ServiceNow specifications to design scalable test cases, data sets, and test scenarios Plan, execute, and document manual and automated testing across ServiceNow modules, workflows, and integrations Lead functional, regression, integration, API, and upgrade testing efforts Build, enhance, and maintain automation frameworks using ServiceNow ATF, Selenium, and related tools Own the defect lifecycle , including logging, tracking, resolution coordination, and root cause analysis Define and execute upgrade and patch testing strategies to ensure minimal disruption and high platform stability Drive adoption of QA standards, automation best practices, and continuous improvement initiatives Hands‑On ServiceNow Development Configure and customizeServiceNow applications using: JavaScript and Glide APIs Client Scripts, Business Rules, UI Policies, and Catalog Scripts Flow Designer and Integration Hub Develop, maintain, and support ServiceNow integrations using REST and SOAP APIs Manage update sets , migrations, and platform development lifecycle activities Collaborate with architects and developers to ensure solutions are testable, scalable, and maintainable Contribute to CI/CD pipeline automation supporting reliable deployments and upgrades Collaboration & Technical Leadership Mentor junior engineers and analysts in ServiceNow configuration, automation, and QA best practices Partner with product owners, business analysts, and engineering teams to align requirements and delivery expectations Participate actively in Agile ceremonies including backlog refinement, sprint planning, stand‑ups, and retrospectives Collaborate with global and cross‑time‑zone teams in onshore and offshore delivery models Advocate for a quality‑first engineering culture across technical and business stakeholders Required Qualifications 8+ years of experience in software testing and/or development 4+ years of hands‑on experience on the ServiceNow platform Strong expertise with one or more automation tools such as: ServiceNow Automated Test Framework (ATF) Selenium Postman / SOAP UI Hands‑on ServiceNow development experience using JavaScript, Glide APIs, Flow Designer, and Integration Hub Experience across keyServiceNow modules, including:

ITSM ITOM CMDB

Service Catalog CSDM Discovery Event Management Strong understanding of ServiceNow upgrade lifecycle , patch testing, and defect management Familiarity with Agile/Scrum methodologies , CI/CD pipelines, and DevOps practices Experience using test management and defect tracking tools (e.g., JIRA, HP ALM) Bachelor's or Master's degree in Computer Science, Information Technology, or a related field Preferred Qualifications & Certifications ServiceNow certifications such as: Certified System Administrator (CSA) Certified Application Developer (CAD) Certified Implementation Specialist (CIS - ITSM, Discovery, or Event Management) ITIL v3 or ITIL 4 certification Experience with enterprise‑scale ServiceNow implementations Key Skills & Competencies ServiceNow QA Automation & Testing ServiceNow Platform Development & Configuration API & Integration Testing

ITSM & ITOM

Process Knowledge Agile Delivery & DevOps Collaboration Defect Management & Root Cause Analysis Mentorship & Technical Leadership Strong Analytical & Problem‑Solving Skills Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support. Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/ . Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.