ABOUT US

At the City of Santa Barbara, the best part of our organization is our people. As a City of Santa Barbara employee, you will work in an environment with other motivated individuals who are passionate about their work. We strive to provide employees with the support they need to thrive. Discover more about us, our values and our organizational culture here . The mission of the Information Technology Department is to provide vision and direction to improve City business processes using technology, while maintaining secure and reliable access to information. Read more about the Department of Information Technology here .

THE POSITION

The City of Santa Barbara Information Technology Department is seeking a knowledgeable Telecommunications & Network Services Analyst . This position will perform various professional, technical, and analytical duties to support the City's computers, local and wide area network infrastructure, applications, and users. They will be tasked with the following: Lead and coordinate telecommunications troubleshooting, configuration, projects, upgrades, and migrations for NEC on-premise and cloud VoIP systems. Maintain comprehensive documentation for telecommunications infrastructure, including system configurations, contracts, and compliance records. Specifying, configuring, and troubleshooting physical and virtual servers, storage area networks, backup and recovery systems, local and wide area network equipment; desktop, laptop, and tablet workstations, applications and other peripheral equipment. Ensure adherence to technology and security standards and participate in security incident response as needed. Provide training and technical support to users and backup technical staff on telecommunications systems.

Hybrid/Flexible Work Schedule:

This position has the flexibility to work a hybrid schedule following the completion of the probationary period. Schedules are dependent upon operational needs and are subject to change. Details of teleworking considerations can be addressed during the interview process.

Payroll Title:

Network Analyst

BENEFITS

To view our benefits page click here.

Knowledge of:

NEC on-premise PBX or similar, and cloud-hosted VoIP telecommunications systems. Audit and analysis of telecommunications systems billing and contracting. VoIP protocols and standards, Quality of Service (QoS), and Unified Communications, such as Microsoft Teams. Security standards and incident response procedures for telecommunications systems. Microsoft Windows Server, VMware, Microsoft Office, Microsoft Exchange, Microsoft SQL, Microsoft SCCM, anti-virus, anti-spam, and anti-malware software, Internet, remote access, and computer and network utilities, software and applications specific to departmental operations. Network equipment (such as switches, routers, and firewalls), servers, storage devices, backup and recovery systems, computer workstations, laptops, and tablets and other peripherals. Principles and business practices of computer systems, networking, data communications, backup, disaster recovery, and disk storage. Windows applications, databases, and related configuration requirements. Basic principles of networks and security.

Skills:

Telecommunications troubleshooting, configuration, and administration. Installation, support, and troubleshooting of computer systems, networks, applications, including technologies unique to an assigned department Project coordination and vendor management for telecommunications initiatives. Budget preparation and oversight for telecom/network systems. Documentation and compliance management for telecom infrastructure.

Ability to:

Prepare clear and logical reports and program documentation. Work independently to meet schedules and timelines; may be required to be available during non-working hours to provide system support and ensure systems are operating optimally. Specify, install, support and troubleshoot telecommunications, computer systems and applications, including technologies unique to an assigned department. Triage and prioritize issues; assign questions and issues to applicable vendors for resolution. Communicate effectively, both orally and in writing. Train users on applications and technology. Establish and maintain effective working relationships with those contacted in the course of work. Maintain physical condition appropriate to the performance of assigned duties and responsibilities

EXPERIENCE AND TRAINING GUIDELINES

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Experience:

Three (3) years of increasingly responsible telecommunications, network administration and applications support experience. Education and/or

Training:

Equivalency to a Bachelor's degree from an accredited college or university with major course work in computer science or a related field. MCSE and CCNA certifications are desirable. It is important that your application and supplemental questionnaire show all the relevant education, training, and experience you possess which qualifies you for this position. All applications and supplemental questionnaires will be reviewed and the most qualified candidates will be invited to continue in the selection process. Be sure to be thorough in your responses. Statements such as \"See application\", \"Extensive Experience\", or \"See Resume\" are not an acceptable substitute for a completed application and supplemental questionnaire. The selection process may consist of:

SUPPLEMENTAL QUESTIONNAIRE

- qualifying All applicants are required to complete and submit the questionnaire for this examination at the time of filing. The supplemental questionnaire may be used throughout the exam process to assist in determining each applicant's qualifications and acceptability for the position. Failure to complete and submit the questionnaire may result in the application being removed from consideration.

APPLICATION EVALUATION

- qualifying All applications will be reviewed to determine whether or not the stated requirements are met. Those individuals meeting the stated requirements will be invited to continue to the next step in the screening and selection process.

TRAINING & EXPERIENCE EVALUATION A

Training and Experience Evaluation (T&E) is a structured evaluation of the job application materials submitted by a candidate, including the written responses to the supplemental questionnaire. The T&E is NOT a determination of whether the candidate meets the stated requirements; rather, the T&E is one method for determining who is better qualified among those who have shown that they meet the stated requirements. In a T&E, applications are either scored or rank ordered according to criteria that most closely align with the department's business. Candidates are typically scored/ranked relative to one another; consequently, when the pool of candidates is exceptionally strong, many qualified candidates may receive moderate or even low scores or ranks, resulting in them not being advanced in the process.

NOTE:

The selection process will likely include an Oral Exam, which may be preceded or replaced by a score from a Training and Experience Evaluation (T&E), depending on the size and quality of the candidate pool. In a typical T&E, your training and experience are evaluated in relation to the background, experience and factors identified for successful job performance. For this reason, it is recommended that your application materials clearly show your relevant background and specialized knowledge, skills, and abilities. It is also highly recommended that the supplemental questions within the application are completed with care and diligence. Responses such as \"See Resume\" or \"Refer to Resume\" are not acceptable and may disqualify an applicant from further evaluation.

ORAL EXAMINATION - 100

% A job-related oral examination will be conducted to evaluate and compare participating candidates' knowledge, skills, and abilities in relation to those factors which job analysis has determined to be essential for successful performance of the job. There is currently one (1) vacancy within the Information Technology Department. Communication regarding your application and/or status will be sent to the email address listed on your application. Please check your email and spam regularly throughout the recruitment process. You may also log into your governmentjobs.com account to view these emails.

CITY APPLICATION AND RESPONSES TO THE SUPPLEMENTAL QUESTIONNAIRE MUST BE RECEIVED BY 5

30 PM

ON MONDAY, JULY

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Telecommunications and Network Services Analyst (Network Analyst)