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Digital Service Administrator

Job

UT Federal Credit Union

Knoxville, TN (In Person)

Full-Time

Posted 1 week ago (Updated 5 days ago) • Actively hiring

Expires 6/30/2026

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Job Description

Digital Service Administrator UT Federal Credit Union - 2.9 Knoxville, TN Job Details Full-time 1 day ago Qualifications Vendor relationship building
Technical Proficiency Full Job Description Title:
Digital Service Administrator Location:
UT Federal Credit Union Corporate Office Reports to: AVP, Director of Operations UT Federal Credit Union is seeking a knowledgeable and member-focused Digital Service Administrator to support and enhance our digital banking experience. This role is responsible for the administration, support, and continuous improvement of online banking, mobile banking, and digital account opening platforms. The ideal candidate is tech-savvy, detail-oriented, and passionate about delivering exceptional member service while supporting secure and efficient digital solutions. Key Responsibilities Administer and support digital banking and online account opening platforms Troubleshoot and resolve digital service issues for members and staff Partner with vendors on system enhancements, updates, and issue resolution Support fraud monitoring, compliance, and digital security efforts Coordinate digital service projects, testing, and deployments Monitor member feedback and recommend process improvements Maintain procedures and training materials for staff Qualifications 3-5 years of experience in digital banking, operations, or a related financial institution role Strong technical, problem-solving, and communication skills Knowledge of online banking, mobile banking, and digital account opening systems preferred Ability to manage multiple priorities in a fast-paced environment Business-related degree preferred; equivalent experience considered At UT Federal Credit Union, we are committed to improving lives financially and beyond while delivering innovative and secure member experiences.