Network Operations Center (NOC) Analyst AAA Texas

LLC - 3.4

Coppell, TX Job Details 1 hour ago Benefits Paid parental leave Health insurance Dental insurance Tuition reimbursement Paid time off Parental leave Vision insurance 401(k) matching Employee discount Qualifications Computer operation Presentation software Linux support Incident report management IT system monitoring Windows Incident Escalation Control room operations Distributed systems Mainframe Customer support ticket management Problem management Network monitoring tools Escalation handling Automation tools Ticketing system technical support Production troubleshooting System performance monitoring Full Job Description Network Operations Center (NOC) Analyst Location Coppell, Texas, 75019 Category Technology

JR202639024

Onsite Network Operations Center (NOC) Analyst As a Network Operations Center (NOC) Analyst you will provide support for technical processes and operations monitoring associated with the Automobile Club of Southern California's (ACSC) nationwide technology infrastructure. The

ACSC NOC

supports delivery of critical business functions and processes throughout the company on a 24-hour, 7-day-a-week basis, including holidays. The primary focus is on maintaining the highest levels of systems availability, performance, and overall member satisfaction. What You'll Do Perform production computer operations, console monitoring, and batch job scheduling using Control-M across mainframe and distributed systems. Monitor system, application, and network performance using SCOM, Splunk, SolarWinds, and Statseeker. Perform Level 1/Level 2 incident triage, network troubleshooting, job recovery, and incident escalation to maintain production stability. Support VMware, IBM z/OS, Windows Server, .NET applications, SAN storage, and enterprise LAN/WAN infrastructure. Execute operational procedures, document incidents, maintain shift logs, and coordinate with infrastructure and application support teams to ensure system availability and SLA compliance. What You'll Need 3-5 years of experience large scale Computer Operations, including Production Support, within an enterprise computing environment. Experience monitoring mainframes (IBM z/OS), Linux, Windows Server 2016+, and distributed systems. Familiarity with enterprise monitoring tools such as SCOM, SolarWinds, and Splunk. Experience with workload automation and job scheduling tools, such as Control-M, Tidal, or CA7. Knowledge of incident management ticketing systems (e.g., Remedy) and production troubleshooting procedures. Experience with at least two core technologies, including VMware, mainframes, Windows servers, SAN storage, LAN/WAN, MPLS, or Ethernet networks. Experience working rotating shifts in a 24/7 Computer Operations Center or Network Operations Center. Strong troubleshooting, problem management, customer service, written and verbal communication skills. Ability to document incidents, escalate issues to Level 3 support, and participate in technical bridges during production outages. Familiarity with Everbridge, Helix, PowerPoint and similar tools. Relevant technical certifications and a degree in computer science, information systems, engineering, or a related field are preferred. #LI-LD1 Remarkable benefits: Health coverage for medical, dental, vision 401(K) saving plans with company match AND Pension Tuition assistance Floating holidays and PTO for community volunteer programs Paid parental leave Wellness programs Employee discounts (membership, insurance, travel, entertainment, services and more!) Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. "Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value." AAA is an Equal Opportunity Employer Our organization participates in E-Verify