Network Engineer

Job Requirements Irving, TX Public Trust Polygraph Unspecified Career Level not specified Salary not specified Join Premium to unlock estimated salaries Job Description This engineering position supports the activation, migration, modification, and/or troubleshooting of various VoIP services provided to our end-user customers and vendors in the Public Sector. Engineers manage a daily schedule of service activities and interact with multiple internal and external parties, performing configurations, modifications, and deletions in the company's network and provisioning systems. Responsibilities Verify/validate order details and work scope, perform pre-install testing, resolve any issues that could impact service or delay the due date. Process telephone number ports and verify completion. Complete new telephone number activations. Complete service/telephone number migrations between different VoIP products. Complete the removal of system translations associated with service disconnects. Lead customer and vendor activation conference bridges. Perform call traces to verify correct end-to-end call routing, troubleshoot and resolve issues as necessary. Perform collaborative service installation and troubleshooting activities with peer workgroups. Drive escalations with the appropriate internal/external teams for resolution. Complete all assigned tasks in the company's workflow systems within the required SLA. Document detailed notes in applicable engineering systems/applications. Must Have Skills Well-versed in overall telecommunications, particularly Voice over IP (VoIP). Strong customer service/vendor management experience. Willingness to work rotating shifts including occasional weekends and holidays. Ability to obtain a government security clearance. Desired Skills Experience with routers, switches, firewalls, session border controllers, and connectivity correlation from end-to-end. Working knowledge of Cisco Broadsoft/Broadworks. Familiarity with IP phones, analog gateways, paging, and adjunct equipment (Polycom, Ribbon, Cisco, Audiocodes). Working knowledge of Sonus switches and associated network components. Working knowledge of Client Office applications (Excel, Word) and/or Google Workspace (Gmail, Sheets, Docs, Drive). Education/Certifications Technically aligned Associate's Degree or Bachelor's Degree with one or more years of relative work experience. Desired certifications - (CCNA, CCNP, and/or other vendor equivalents).

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