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ResolveTech Solutions Inc.
Network Engineer (Only W2)
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Job Description
- Resolve incidents directly with end users and record detailed actions in ticketing tool
- Collaborate with 3 rd party vendors to ensure the network stays operational
- Escalate issues to next level of support if unable to resolve in a timely manner
- Ensure all aspects of the entire enterprise cloud networks are architecturally sound and highly available
- Research existing and emerging technologies that align with business requirements and provide effective solutions based upon extensive professional experience, industry best practices, knowledge of industry technologies through formal training and/or self-study
- Install and implement network hardware components and cables in data centers and corporate offices
- Perform approved network changes according to procedures with minimal business disruption
- Understand and perform network maintenance and system upgrades, including service packs and patches
- Develop and maintain accurate network support documentation in a knowledge repository
- Perform network performance monitoring, trending and capacity planning for the LAN, WLAN, MAN and WAN Expectations
- This is a full-time, on-site position based in Irving, TX.
- Occasional after-hours support may be required.
- Passionate about customer support
- Attention to detail - good organizational and time management skills
- Ability to work nights or weekends, as needed, and participate in an on-call rotation Years of Experience
- 7+ years experience managing large scale enterprise networks Required Qualifications (Non-Negotiable)
- Highlight or Bold your Top 3 Must-Haves from this section
- 7+ years experience managing enterprise networks (Cisco, f5, Juniper) is preferred
- 2+ years working specifically in network design, planning, connectivity, migration, and support
- Knowledge and understanding of common network protocols (e.g., TCP, UDP, STP, HSRP, BGP, OSPF, etc.)
- Certifications are highly recommended - (i.e., CCNP, CCIE, JNCIS, JNCIP, etc.) Nice-to-Have Qualifications (Desired but Not Required)
- N/A Education & Certification Requirements
- University degree in Information Technology or related field preferred Preferred Industry Experience
- Retail, Fuel Operations, Supply Chain