Operations Manager, JBSA Randolph AFB, TX

Your Impact Own your opportunity to support our nation's defense. Make an impact by connecting and securing critical operations across the globe, keeping our country safe and secure. Job Description Seize your opportunity to make a personal impact as a Operations Manager supporting an AF Base. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. At GDIT, people are our differentiator. A career as the On-site Operations Manager at GDIT means owning your opportunity to help support and advance our customer's mission. At GDIT, you'll have the opportunity to provide 24/7 time-sensitive incident response to ensure the stability, integrity and efficient operation of the Network resources and systems that support the BIM program at the customer site. Your work in Leading this Network team at GDIT will have an impact on securing our clients' missions and ensuring we anticipate the threats of tomorrow. How A Network Operations Manager makes an impact : Collaborates directly with AF client on planning and procedures Leads a high-octane team of highly skilled engineers, providing direction, support, and mentorship as necessary Drives client-directed efforts to implement planned changes and procedures Performs root cause analysis to determine the source of roadblocks; identifies paths forward to adapt and overcome any challenges Troubleshoot complex, expert-level network issues and provide knowledge support to other engineers as necessary Participates in network software upgrades, as well as certificate renewals and installs Updates technical documentation; maintains and implements SOPs for network security Works after-hours and weekends during maintenance windows on-site as needed

WHAT YOU'LL NEED TO SUCCEED

Education:

Bachelor's Degree from an accredited institute in a related field. (Will consider 4 additional years of experience in lieu of degree).

Required Experience:

Must meet

DOD 8570

requirements and be eligible for IAT level II access upon hire for positions with elevated privileges. Additional specific certifications may be required, depending on job assignment. Excellent troubleshooting, problem-solving and collaborative skills Thorough knowledge of ITSM best practices and supporting systems

Required Technical Skills:

Ability to work efficiently in a fast-paced environment and multi-task while still ensuring high quality of work. Experience working directly with hardware vendors involved in the incident resolution process. Experience with various software systems and architectures, communications protocols: and network hardware devices. NOC/SOC operations background

• you've been in the trenches and know what works Incident management expertise with a track record of managing complex, multi-team responses Scripting abilities for automation and efficiency improvements Demonstrated experience in managing around-the-clock operations ensuring services are maintained at SLA levels.

Experience with operations and administration of multiple network vendor systems

Security Clearance Level:

DoD Secret Level Clearance required

Required Certifications:

CISM or

DOD 8140

equivalent (CASP+, CCNA CCNP Security, CCSP, GCED, GCIA, GCLD, CISA, CISSP, GSLC) within 60 days of hire

Required Skills and Abilities:

Experience as a team leader or manager Experience with change management processes and best practices Exceptional verbal and written communication skills applied to the development and presentation of technical materials appropriate to a broad spectrum of audiences. Adept at interfacing with Government at senior leader levels and representing the interests of

GDIT Preferred Skills:

10+ years management of local team and part of an Enterprise

NOC ITIL V3/4

Foundation or higher

Location:

On customer site at JBSA Randolph

AFB, TX GDIT IS YOUR PLACE

401K with company match Comprehensive health and wellness packages Internal mobility team dedicated to helping you own your career Professional growth opportunities including paid education and certifications Cutting-edge technology you can learn from Rest and recharge with paid vacation and holidays #BIM Work Requirements Years of Experience 10 + years of related experience may vary based on technical training, certification(s), or degree Certification CISM

• ISACA
• ISACA Travel Required Less than 10% Citizenship U.S. Citizenship Required Salary and Benefit Information The likely salary range for this position is $128,039
• $173,229.

This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. View information about benefits and our total rewards program. About Our Work We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans