Client Technologies Analyst II

Position Information Working Title of Vacant Position Client Technologies Analyst II Job Type Full Time Posting Type Public Number of Vacancies 1 Department

HUMAN SVCS

Division

HS-SOCIAL SERVICES ADMIN

Requisition Number 2026174 Number of hours worked per week 40 Work Schedule Monday

• Friday; 8 am
• 5 pm Work Site Location 100 Outlaw Street, Chesapeake, VA 23320 Position Driving Requirement R
• Routine Pay Grade GE14 Pay Basis Semi-Monthly Advertised Salary $63,185 / annually Actual salary based on qualifications and experience Job Description Chesapeake Human Services Division of Social Services is seeking a full-time Client Technologies Analyst II.

This position, under the supervision of the Systems Analyst I, will assist in all Social Services Information Technology areas of responsibility. The Client Technologies Analyst II will collaborate with staff and manage projects as well as provide technical services, tutorials and trainings. The selected candidate will contribute to the analysis, development, maintenance, testing and support of all systems, hardware and software. The selected candidate will support all aspects of the Division's systems, hardware and software life-cycles.

GENERAL DESCRIPTION OF CLASS

: The purpose of this position is to provide responsible and complex client computer systems support. The position is responsible for computer systems installation, upgrades, inventory, training, user assistance, and associated duties. The position works within broad policy and organizational guidelines; independently plans and implements projects; reports progress of major activities through periodic conferences and meetings.

TYPICAL TASKS

: Analyzes client requests for new or improved computer technology systems and researches current technologies to recommend appropriate solutions Assists clients with hardware and software issues related to computer systems Installs new computer systems and provides initial and follow-up training for users Performs system and network administration, including managing user access, adding/deleting users, and assigning passwords Completes special projects or tasks involving specialized computer systems as assigned Performs administrative duties such as maintaining inventory and records, assisting with budgets, monitoring expenditures, ordering supplies, preparing system specifications, maintaining documentation, conducting studies, and preparing reports Participates in or leads staff and training meetings to share information Attends training sessions, seminars, and conferences to enhance technical and professional skills Performs other related duties as assigned The City of Chesapeake offers an exceptional range of benefits. Required Qualifications

VOCATIONAL / EDUCATIONAL REQUIREMENT

: Requires any combination of education and experience equivalent to a bachelor's degree in computer science or a closely related field.

EXPERIENCE REQUIREMENT

: In addition to satisfying the vocational/education standards, this position requires a minimum of two years of related, full-time equivalent experience.

SPECIAL CERTIFICATIONS AND LICENSES

: Requires a valid driver's license and driving record in compliance with City Driving Standards .

SPECIAL REQUIREMENT

: Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties. Preferred Qualifications Exceptional Customer Service Skills Good Oral and Written Communication skills Strong Analytical and Problem Solving skills Time Management skills A+ or Network + Certified Ability to Prioritize and Execute Tasks Prefer two or more years work experience in a Help Desk environment Prefer two or more years of Human Services or local government experience Experience supporting any of the following or similar systems/software: Lasherfiche, Everbridge, WEBEOC, State or Local software programs Experience with access security systems (example

• card readers and cameras) Posting Detail Information Job Open Date 04/29/2026 Job Close Date 05/10/2026 Open Continuous No Special Instructions to Applicants ADA Checklist Overall Physical Strength Demands Overall Physical Strength Demands L=Light
• Exerting up to 20 lbs. occasionally, 10 lbs. frequently, or negligible amounts constantly OR requires walking or standing to a significant degree. Physical Demands C = Continuously
• 2/3 or more of the time. F = Frequently
• From 1/3 to 2/3 of the time. O = Occasionally
• Up to 1/3 of the time. R = Rarely
• Less than 1 hour per week. N = Never
• Never occurs. Standing Frequently
• From 1/3 to 2/3 of the time. Sitting Frequently
• From 1/3 to 2/3 of the time. Walking Frequently
• From 1/3 to 2/3 of the time. Lifting Frequently
• From 1/3 to 2/3 of the time. Lifting Amount Exerting up to 20 lbs Carrying Occasionally
• Up to 1/3 of the time. Carrying Weight Exerting up to 20 lbs Pushing/Pulling Occasionally
• Up to 1/3 of the time. Pushing/Pulling Weight Exerting up to 20 lbs Reaching Frequently
• From 1/3 to 2/3 of the time. Handling Frequently
• From 1/3 to 2/3 of the time. Fine Dexterity Continuously
• 2/3 or more of the time. Kneeling Frequently
• From 1/3 to 2/3 of the time. Crouching Occasionally
• Up to 1/3 of the time. Crawling Occasionally
• Up to 1/3 of the time. Bending Occasionally
• Up to 1/3 of the time. Twisting Frequently
• From 1/3 to 2/3 of the time. Climbing Occasionally
• Up to 1/3 of the time. Balancing Occasionally
• Up to 1/3 of the time. Vision Continuously
• 2/3 or more of the time. Hearing Continuously
• 2/3 or more of the time. Talking Continuously
• 2/3 or more of the time. Foot Controls Continuously
• 2/3 or more of the time.

Machines, Tools, Equipment and Work Aids Used Computer, copier, fax, telephone, scanner, adding machine, calculator, printer, car and related equipment. Protective Equipment Required N/A Health and Safety D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never Mechanical Hazards N = Never Chemical Hazards N = Never Electrical Hazards S = Seasonally Fire Hazards S = Seasonally Explosives S = Seasonally Communicable Diseases S = Seasonally Physical Danger or Abuse S = Seasonally Other If Other, Description Environmental Factors D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never Dirt and Dust D = Daily Extreme Temperatures D = Daily Noise and Vibration D = Daily Fumes and Odors D = Daily Wetness/Humidity D = Daily Darkness or Poor Lighting D = Daily Primary Work Location Office Environment Non-Physical Demands C = Continuously

• 2/3 or more of the time. F = Frequently
• From 1/3 to 2/3 of the time. O = Occasionally
• Up to 1/3 of the time. R = Rarely
• Less than 1 hour per week. N = Never
• Never occurs. Time Pressures Continuously
• 2/3 or more of the time. Emergency Situations Frequently
• From 1/3 to 2/3 of the time. Frequent Change of Tasks Continuously
• 2/3 or more of the time. Irregular Work Schedule/Overtime Occasionally
• Up to 1/3 of the time. Performing Multiple Tasks Simultaneously Continuously
• 2/3 or more of the time. Working Closely with Others as Part of a Team Continuously
• 2/3 or more of the time. Tedious or Exacting Work Continuously
• 2/3 or more of the time. Noisy/Distracting Environment Continuously
• 2/3 or more of the time.

Other If Other, Description Can anyone assist the employee in performing the primary tasks assigned to this position? If yes, identify the eligible task(s) No Professional References Professional References Please provide contact information for professional references. Minimum Requests 0 Maximum Requests 4