Client Technologies Analyst II

Position Information Working Title of Vacant Position Client Technologies Analyst II Job Type Full Time Posting Type Public Number of Vacancies 1 Department

INFORMATION TECHNOLOGY

Division

IT TECH SUPPORT

Requisition Number 202689 Number of hours worked per week 40 Work Schedule Monday-Friday 8:00 AM-5:00 PM. Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Work Site Location Chesapeake, VA Position Driving Requirement O

• Occasional Pay Grade GE14 Pay Basis Semi-Monthly Advertised Salary $63,185
• $87,000; Depending on qualifications and experience.

Job Description The City of Chesapeake's Department of Information Technology Enterprise Operations Program is searching for a Client Technologies Analyst II to join our Client Technologies Team! The Client Technologies Analyst II will provide responsible and complex client computer systems support and IT Customer Service to our City Departments. This role will also work cross

• functionally with other IT Teams to ensure that client technology is optimized ensuring an excellent customer experience.

The Client Technologies Analyst II will report directly to the Client Technologies Team Lead.

Key Responsibilities:

Day-to-day assistance of the City's laptops, desktops, tablets, thin-clients, monitors, printers, AV, and all other associated hardware and software. Troubleshoot (in person and remote) to help resolve Level 2 IT support issues. Support and maintain customer experience responsibilities in City Departments and build effective working relationships. Receive and respond to ITSM tickets utilizing ServiceNow. Utilize remote tools such as Microsoft Endpoint Configuration Manager (MECM), LogMeIn, and Microsoft Teams to support end users. Document end user interactions and troubleshooting efforts accurately via ITSM tools. Guide end users through available product features, best practices, and troubleshooting steps. Work closely with cross-functional IT teams to improve customer services processes and products, to ensure client satisfaction and overall IT mission goals. Identify recurring issues and suggest improvements to reduce ticket volume and enhance the overall client experience. Keep up to date on the City's IT products and service offerings. Attend weekly/monthly/quarterly IT meetings as required. Other duties as assigned. A successful Client Technologies Analyst II candidate will possess exquisite IT Customer Service and ensure seamless client experiences and relationships within the City Of Chesapeake's IT footprint. #ITSupport #DesktopSupport #Hardware #Software #CustomerService #ServiceDesk #M365 # VIP # PXE # MECM #Microsoft #ServiceNow #Level2 Required Qualifications

VOCATIONAL / EDUCATIONAL REQUIREMENT

: Requires any combination of education and experience equivalent to a bachelor's degree in computer science or a closely related field.

EXPERIENCE REQUIREMENT

: In addition to satisfying the vocational/education standards, this position requires a minimum of two years of related, full-time equivalent experience.

SPECIAL CERTIFICATIONS AND LICENSES

: Requires a valid driver's license and driving record in compliance with City Driving Standards .

SPECIAL REQUIREMENT

: Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties. Preferred Qualifications Comp

TIA A+, PC

Pro, or other certification(s) City Government IT experience VIP/Executive Level IT Support experience Active Directory Domain Environment Windows 11 ServiceNow Platform PrinterLogic/Vasion Print Office365 Suite Posting Detail Information Job Open Date 02/20/2026 Job Close Date 03/06/2026 Open Continuous Special Instructions to Applicants The candidate selected for this position will be fingerprinted in Human Resources and at the Chesapeake Police Department, and the results must comply with Criminal Justice Information Services ( CJIS ) guidelines. Applicants must submit a resume with their application and specify whether each position listed was full time or part time. ADA Checklist Overall Physical Strength Demands Overall Physical Strength Demands M=Medium

• Exerting 20-50 lbs. occasionally, 10-25 lbs. frequently, or up to 10 lbs. constantly Physical Demands C = Continuously
• 2/3 or more of the time. F = Frequently
• From 1/3 to 2/3 of the time. O = Occasionally
• Up to 1/3 of the time. R = Rarely
• Less than 1 hour per week. N = Never
• Never occurs. Standing Frequently
• From 1/3 to 2/3 of the time. Sitting Frequently
• From 1/3 to 2/3 of the time. Walking Continuously
• 2/3 or more of the time. Lifting Frequently
• From 1/3 to 2/3 of the time. Lifting Amount Exerting up to 20 to 50 lbs Carrying Frequently
• From 1/3 to 2/3 of the time. Carrying Weight Exerting up to 20 to 50 lbs Pushing/Pulling Frequently
• From 1/3 to 2/3 of the time. Pushing/Pulling Weight Exerting up to 20 to 50 lbs Reaching Frequently
• From 1/3 to 2/3 of the time. Handling Frequently
• From 1/3 to 2/3 of the time. Fine Dexterity Frequently
• From 1/3 to 2/3 of the time. Kneeling Frequently
• From 1/3 to 2/3 of the time. Crouching Frequently
• From 1/3 to 2/3 of the time. Crawling Frequently
• From 1/3 to 2/3 of the time. Bending Frequently
• From 1/3 to 2/3 of the time. Twisting Frequently
• From 1/3 to 2/3 of the time. Climbing Occasionally
• Up to 1/3 of the time. Balancing Occasionally
• Up to 1/3 of the time. Vision Continuously
• 2/3 or more of the time. Hearing Continuously
• 2/3 or more of the time. Talking Continuously
• 2/3 or more of the time. Foot Controls Occasionally
• Up to 1/3 of the time.

Machines, Tools, Equipment and Work Aids Used General Office setting equipment Protective Equipment Required Health and Safety D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never Mechanical Hazards N = Never Chemical Hazards N = Never Electrical Hazards N = Never Fire Hazards N = Never Explosives N = Never Communicable Diseases N = Never Physical Danger or Abuse N = Never Other If Other, Description Environmental Factors D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never Dirt and Dust W = Several Times Per Week Extreme Temperatures S = Seasonally Noise and Vibration N = Never Fumes and Odors N = Never Wetness/Humidity S = Seasonally Darkness or Poor Lighting N = Never Primary Work Location Office Environment Non-Physical Demands C = Continuously

• 2/3 or more of the time. F = Frequently
• From 1/3 to 2/3 of the time. O = Occasionally
• Up to 1/3 of the time. R = Rarely
• Less than 1 hour per week. N = Never
• Never occurs. Time Pressures Continuously
• 2/3 or more of the time. Emergency Situations Occasionally
• Up to 1/3 of the time. Frequent Change of Tasks Occasionally
• Up to 1/3 of the time. Irregular Work Schedule/Overtime Occasionally
• Up to 1/3 of the time. Performing Multiple Tasks Simultaneously Continuously
• 2/3 or more of the time. Working Closely with Others as Part of a Team Continuously
• 2/3 or more of the time. Tedious or Exacting Work Frequently
• From 1/3 to 2/3 of the time. Noisy/Distracting Environment Occasionally
• Up to 1/3 of the time.

Other If Other, Description Can anyone assist the employee in performing the primary tasks assigned to this position? If yes, identify the eligible task(s) No Professional References Professional References Please provide contact information for professional references. Minimum Requests 0 Maximum Requests 4