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Dell, Inc.
Lead Unified Comms Engineer - Federal Customer
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Job Description
Lead Unified Comms Engineer - Federal Customer (Chantilly, VA) (on-site 5 days per week: TS/SCI Required) The Unified Communications Engineer supports Dell Mission Operations by engineering, sustaining, and improving voice and collaboration capabilities used for day-to-day mission execution. This role is responsible for administration, troubleshooting, integration, and lifecycle support of communications platforms and endpoints in a secure environment. The ideal candidate brings strong UC fundamentals, customer-facing problem solving, and the ability to maintain dependable collaboration services under mission requirements. Key responsibilities
- Administer and support voice, telephony, conferencing, or collaboration platforms
- Troubleshoot service issues involving call quality, endpoints, connectivity, or platform configuration
- Support implementation, upgrades, and integration of communications solutions
- Maintain documentation, diagrams, operating procedures, and support records
- Coordinate with network, systems, and field teams on platform dependencies and changes
- Support user issues, service requests, and operational continuity activities
- Contribute to testing, validation, and service improvement efforts
- Help ensure secure, stable, and supportable communications capabilities
- Provide reports to relevant stakeholders and participate in leadership level design and engineering decisions Required qualifications
- Experience supporting unified communications, VoIP, telephony, or collaboration environments
- Strong troubleshooting and customer-support skills
- Familiarity with endpoint integration, platform administration, and service support processes
- Understanding of network and QoS concepts related to voice and collaboration services
- Ability to work onsite in a secure environment
- Active TS/SCI and ability to maintain access as required by the program Preferred qualifications
- Experience with Cisco UC or similar platforms
- Experience with video, AV, conferencing, or call-management environments
- Familiarity with SIP, secure voice, or enterprise communications architectures
- Experience in government or classified environments
- Lead experience guiding standards, design choices, or junior engineers Work environment / program context This role supports communications capabilities that users depend on every day.