DoW SkillBridge Fellowship - Business Support Specialist I

•TRANSITIONING

SERVICE MEMBERS ONLY AS PART OF THE DOW SKILLBRIDGE PROGRAM

•To offer eligible Service Members currently approved to participate in the DoW SkillBridge program the opportunity to gain first-hand experience and insight into Navy Federal's business, technology, resources, and procedures by providing support in focused areas, applying knowledge and education. Participate in a collaborative, team driven network, and interact with multiple departments. Utilize and further develop technical and soft skills, business knowledge, analytical techniques, and creative problem-solving abilities. Provide professional execution of day-to-day tasks and special projects while working within established standards, policies, and procedures. Ability to work independently and in a team environment. Entry level knowledge of real estate systems and processes Advanced research, analytical, and problem-solving skills Advanced skill applying research and interpretation of findings to respond to requests for information Advanced skill exercising initiative and using good judgment to make sound decisions Advanced skill following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations. Advanced skill navigating multiple screens and PC applications and adapting to new technologies Advanced verbal and written communication skills Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need To receive escalated, moderately complex and/or urgent inquiries related to member accounts, General Ledger accounts, or Navy Federal systems, policies, and procedures To research and respond to branch and member impacting escalated situations, moderately complex account errors, and system issues under supervision To assist with comprehensive testing and implementation of enhancements to existing software, and of new systems Analyze, research, and resolve problems and discrepancies related to member accounts/loans Ensure software/systems meet regulatory and procedural requirements Develop and recommend enhancements to improve operational processes and procedures Identify and detect errors/omissions; resolve or arrange for the resolution Involved in cross-organizational task groups concerning new automated systems, products and/or services Perform research for process improvements Recommend corrective action when discrepancies occur Test and implement software and/or processes Work with other business units to resolve systems and equipment issues Perform other duties as assigned The number of days reporting onsite will ultimately be determined by the employee's leadership and business unit needs