Lifestyle Engagement e.

g. health coaches, relaxation rooms, health focused apps (Wonder, Ripple), mental health support Access & Affordability e.g. minimal or zero copays, team member cost sharing premiums, daycare About ThedaCare!

Summary :

The Systems Engineer II completes system installation and management, system monitoring and performance tuning, diagnostics and troubleshooting, user support coordination, backup and storage management, data center maintenance, and other related tasks.

Job Description:

Summary The Telecommunications Systems Engineer is a hands-on technical specialist responsible for the daily operation, optimization, and reliability of enterprise voice and contact center platforms. This role emphasizes system configuration, call quality assurance, incident response, and lifecycle support across on-prem and cloud telephony environments. Core responsibilities include telephony operations and lifecycle management (Cisco Call Manager, Unity Connection, UCCX, CUBE, Genesys Cloud); call quality monitoring and advanced troubleshooting (Wireshark, RTMT, QoS metrics, SIP analysis); system design and configuration (dial plans, call routing, contact center flows, redundancy); incident response and root cause analysis; vendor and carrier coordination; accurate documentation and change management; and participation in after-hours on-call support.

KEY ACCOUNTABILITIES

1. Defines, implements and manages operating system policies and procedures, and leads systems planning. 2. Compiles and analyzes system operations and makes recommendations for greater efficiency. 3. Formulates/defines specifications for complex operating software. 4. Designs and implements customization of system environment to meet client needs and improve the overall performance of the system. 5. Works with system vendors to identify and correct hardware and software problems of the highest level. 6. Ensures integrity, accuracy, access, and security of all system hardware and operating system. 7. Serves as a key contributor in the creation and design of the disaster recovery plan.

QUALIFICATIONS

Bachelor's degree in computer science
Five years of experience in information technology
Three years of experience in infrastructure disciplines
Advanced knowledge of desktop, server, and communications equipment operating systems

PHYSICAL DEMANDS

Ability to move freely (standing, stooping, walking, bending, pushing, and pulling) and lift up to a maximum of fifty (50) pounds without assistance
Job classification is not exposed to blood borne pathogens (blood or bodily fluids) while performing job duties

WORK ENVIRONMENT

Normally works in climate controlled office environment
Frequent sitting with movement throughout office space
Use of computers throughout the work day
Frequent use of keyboard with repetitive motion of hands, wrists, and fingers

Scheduled Weekly Hours:

Scheduled FTE:

Location:

Corporate

222 Building

•

Appleton,Wisconsin Overtime Exempt:

Yes Worker Shift Details:

Days About ThedaCare ThedaCare is a community health system consisting of seven hospitals, numerous clinics and related services.

We are the third largest health care employer in Wisconsin and the largest employer in the state's second largest economic market

Northeast Wisconsin
with approximately 6,800 employees.

Through our 100-year history, ThedaCare has woven itself into the very fabric of the communities we serve. For our employees, ThedaCare offers an environment that not only welcomes but also encourages innovative thinking and fresh approaches to today's health care challenges. We've improved the health of thousands of individuals. We know this because we track our quality and constantly seek to improve our care and services for the members of our communities. This job posting is available in other languages besides English free of charge. Please contact the ThedaCare Employment Center to make your request at 920-830-5800 and then prompt \"1\". ThedaCare is an Equal Opportunity Employer. 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