Employment Services Technician 3 (PCN 07-5345)

Employment Services Technician 3 (PCN 07-5345) Salary $2,514.40 Biweekly Location Anchorage, AK Job Type Full Time Job Number 54262 Department Labor & Workforce Development Division Employment and Training Services Opening Date 06/22/2026 Closing Date 7/7/2026 5:00 PM Alaska Division Employment and Training Services Position Open To Alaska Residents Only Bargaining Unit Supervisory Range 16 Description Benefits Job Description This recruitment is exempt from the Hiring Freeze (Administrative Order 358).

ATTENTION ALASKA RESIDENTS!

The Department of Labor and Workforce Development, Division of Employment and Training Services, is recruiting for an Employment Services Technician 3 located in Anchorage! No Cover Letter Required! This position is in the Supervisory Unit (SS) at a Range 16.

What You Will Be Doing:

The Employment Services Technician 3 (EST 3) provides supervisory leadership at the Midtown Job Center within the Career Support and Training Services (CSTS) unit, overseeing EST 1/2 staff and ensuring effective delivery of workforce development programs. This role manages a small caseload while coordinating service delivery, monitoring program performance, and ensuring compliance for key initiatives such as the Workforce Innovation & Opportunity Act (WIOA), State Training & Employment Program (STEP), and the Jobs for Veterans State Grant (JVSG). The EST 3 supports program planning, budgeting and community partnerships, and directly supervises case managers, including Disabled Veteran Outreach Program Representatives (DVOP), to ensure high quality employment and training services for veterans and job seekers with significant barriers to employment.

Our Mission, Values, and Culture:

The Department of Labor and Workforce Development, Division of Employment and Training Services' (DETS) mission is to provide labor exchange, employment and training services, and unemployment insurance to Alaskans and Alaska businesses to advance opportunities for employment and provide economic stability for communities in Alaska. The Midtown Job Center team is a dynamic professional staff, with diverse roles and expertise, cross-trained to work together for the development of a successful workforce. Our core values are Integrity, Teamwork, Respect, Customer Service, Communication, Excellence, Training and Creativity.

Benefits of Joining Our Team:

The Department of Labor & Workforce Development offers strong opportunities for professional growth, with a clear path for advancement and a commitment to developing staff at every level. Supervisors enjoy a stable 40 hour workweek, Monday through Friday between 8:00 a.m. and 5:00 p.m. The State of Alaska provides generous paid leave, comprehensive health coverage, and a robust retirement plan.

The Working Environment You Can Expect:

This rewarding role is based at the Midtown Job Center in the heart of Anchorage, offering convenient access to free parking, nearby restaurants, and essential services. The daily environment is fast paced and varied, with shifting priorities and a steady flow of customer interactions. As a customer service focused position, you'll engage directly with the public to explain procedures, services, and requirements related to employment and training programs offered through the Alaska Job Center Network. It's a dynamic setting where no two days look the same, and your work has a direct impact on job seekers and the community.

Who We Are Looking For:

We are interested in candidates who possess some or all of the following position specific competencies:

Adaptability :

Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.

Interpersonal Skills :

Shows understanding, friendliness, courtesy, tact, empathy, concern and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities and other individual differences.

Managing Performance :

Takes responsibility for employees' performance by setting and communicating expectations and goals that are specific and measurable, tracking progress against the goals, and supporting employees' efforts to achieve job goals (by providing resources, removing obstacles, acting as a buffer, etc.), ensuring feedback, and addressing performance problems and issues promptly.

Client Engagement/Change Management :

Knowledge of the impact of change on people, processes, procedures, leadership, and organizational culture; knowledge of change management principles, strategies, and techniques required for effectively planning, implementing, and evaluating organizational change.

Partnering :

Develops networks and builds alliances; collaborates across boundaries to build strategic relationships and achieve common goals. If this sounds like your skill set, please submit your complete application through Workplace Alaska!

Special Note:

We would like to encourage all applicants to contact the Midtown Job Center (Anchorage) at (907) 269-4800 or the Mat-Su Job Center at (907) 352-2500 for assistance with your application. If you are a veteran, please request to speak with an available DVOP. To view the general description and example of duties for the position, please go to the following link: https://www.governmentjobs.com/careers/Alaska/classspecs Minimum Qualifications One year of experience as an Employment Services Technician 2 with the State of Alaska or equivalent elsewhere. OR Two years of experience as an Employment Services Technician 1 with the State of Alaska or equivalent elsewhere. OR Three years of experience such as providing employment services; coordinating training services; conducting skills assessments; making referrals to community support services; assisting individuals apply for federal/state financial assistance or benefits; providing services to the public; explaining policies, procedures, services, or requirements to the public; resolving customer complaints or problems; calculating costs, refunds, taxes, or benefits; providing written explanations, summaries, reports, or correspondence; or locating and inputting information into data systems such as reservation, ticketing, or application systems. Additional Required Information •

PLEASE READ THE FOLLOWING INSTRUCTIONS & INFORMATION CAREFULLY

•

THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY

This recruitment is open to Alaska Residents only. Applicants must meet Alaska Residency Requirements in order to be considered for employment at this time.

DRIVER'S LICENSE REQUIREMENT

Applicants must possess a valid driver's license. Proof of licensure will be required prior to reporting to duty.

DOCUMENTS REQUIRED AT THE TIME OF INTERVIEW A

list of three (3) professional references, one of which should be your most recent supervisor, including name, job title, employer, and current phone number(s). A copy of your last three (3) performance evaluations, or two (2) letters of reference if evaluations are unavailable. Professional letters of reference from past or current employers are considered recent if the letters are one (1) year old or less. Personal or character references are NOT accepted in lieu of professional letters of reference.

LEGAL EMPLOYMENT

The State's online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role as an employer sponsor.

APPLICATION NOTICE

You can ONLY apply for this position through Workplace Alaska website or via hardcopy (paper) application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska " How to Apply " page. Omission of any required documentation listed will result in an incomplete application and you will not receive further consideration. If you're experiencing problems attaching to your application, or if you simply had forgotten, you may email it to the contact provided below before 5:00 pm of the closing date. Any documents submitted after the posting has closed will not be considered.

EDUCATION

If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts must be attached at the time of application or submitted to the contact information below prior to the close of recruitment. If you're unable to attach to your application, email it to the contact provided in the job posting. If email is not an option, please call the contact person to obtain a fax number.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION

Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.

WORK EXPERIENCE

If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.

Note:

Attaching a resume is not an alternative to filling out the application in its entirety. Noting, "see resume" or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.

BARGAINING UNIT

If you are a current state employee , please mark the union you are a member of at the time of application. If you are not a current state employee, you must mark that it does not apply to you.

MULTIPLE VACANCIES

This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies. NOTICE Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in

Juneau or TTY:

Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to: recruitment.services@alaska.gov For applicant password assistance please visit: https://www.governmentjobs.com/js_lostpswd.cfm?⊤header=alaska

Contact Information Amanda Carlson South Central Regional Manager Phone:

907-352-2509 amanda.carlson@alaska.gov Careers with the State of Alaska offer MANY benefits The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work. For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits . (Please note this video is specifically designed for new State Employees.) Insurance Benefits Health insurance, which includes employer contributions toward medical/vision/dental The following employee groups are under AlaskaCare Benefits administered by the

State:

See https://drb.alaska.gov/help/plans.html for additional information. AVTEC Confidential Correctional Officers Marine Engineers Mt. Edgecumbe Teachers Supervisory Unlicensed Vessel Personnel/Inland Boatman's Union Exempt employees (not covered by collective bargaining) The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information. General Government Labor, Trades and Crafts Public Safety Employees Association Masters, Mates & Pilots Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit) Optional Insurance Benefits Group-based insurance premiums for Term life (employee, spouse or qualified same sex partner, and dependents) Long-term and short-term disability Accidental Death and Dismemberment Long-term care (self and eligible family members) Supplemental Survivor Benefits Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses Retirement Benefits Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS) Matching employer contribution into a defined contribution program (new employees) Employer contribution into a defined benefit or defined contribution program (current employees) Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security Option to enroll in the

Alaska Deferred Compensation Program Note:

The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options See https://drb.alaska.gov/retiree/ for additional information Paid Leave & Other Benefits Personal leave with an accrual rate increase based on time served Twelve (12) paid holidays a year Employer State of Alaska Address PO Box 110201 Juneau, Alaska, 99811 Phone (800) 587-0430 (Statewide toll-free number) (907) 465-4095 (Juneau and out-of-state callers) Website http://workplace.alaska.gov/