TES IT Assistant

Job Description Overview An IT Assistant provides frontline technical support and assistance to faculty, staff, and students while gaining hands-on experience in information technology. This role is ideal for students interested in developing practical IT skills in a professional environment. Temporary Employment Services ( TES ), a unit of the Auburn University Department of Human Resources, is an in-house support center established to meet the temporary employment needs of the university. TES provides qualified and dedicated temporary employees in a wide variety of occupations to meet the staffing needs throughout the campus. Temporary employees are hired for a variety of reasons with the most common being: Assistance in the place of a regular employee who is absent for a specified period of time Additional assistance during periods of abnormal or peak workloads Assistance with special projects Seasonal work Emergencies If you are looking for an employment opportunity, TES is a great way to showcase your professional skills and assist Auburn University while gaining valuable work experience within higher education. AU students are not eligible for TES . Responsibilities IT Assistant - Job Duties Provide first-level technical support to faculty, staff, and students for hardware, software, and network-related issues Install, configure, and maintain desktop computers, laptops, printers, and peripheral equipment Troubleshoot and resolve issues related to operating systems, standard software applications, and university systems Assist with setup, operation, and troubleshooting of classroom and conference room technology (e.g., projectors, audiovisual equipment, Zoom/Teams systems) Respond to and track service requests through a help desk or ticketing system, ensuring timely resolution and proper documentation Perform routine system maintenance, including software updates, patches, and basic security checks Assist with user account management tasks such as account setup, password resets, and access permissions Maintain inventory of IT equipment and assist with asset tracking and documentation Support network connectivity troubleshooting, including wired and wireless access issues (basic level) Assist with hardware deployments, upgrades, and office moves Follow university IT policies, security protocols, and data protection standards Communicate technical information clearly to non-technical users in a professional and courteous manner Escalate complex technical issues to full-time IT staff as needed Perform other IT-related duties as assigned to support departmental operations Qualifications Bachelor's degree required. Equal Opportunity Compliance Statement It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit the Office of Equal Opportunity Compliance's website to learn more.