System Support Intern

System Support Intern at Motion Industries System Support Intern at Motion Industries in Birmingham, Alabama Posted in 1 day ago.

Job Description:

Birmingham, AL, USA Part time R26_0000014060 IT Support

I SUMMARY

Under close supervision the IT Help Desk I provide the field with what they need to safeguard the integrity and security of Motion's IT infrastructure and environment. They run the primary point for the enterprise and are charged with triaging, troubleshooting, documenting, communicating, escalating, advocating for, and resolving a wide range of IT issues.

JOB DUTIES

Develops knowledge of technical support solutions and learns to identify more unusual problems with desktop, laptop, and networked systems. Fields IT Support calls and tickets. Provides IT Support and Onboarding related tasks and projects. Research, documents, and troubleshoots advanced issues. Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a bachelor's degree and zero (0) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

Proven ability to operate as a primary contact for a wide range of IT support issues. Ability to adapt to new challenges, identify and evaluate potential impact and prioritize accordingly. Ability to digest, understand and apply new technical information and concepts quickly. Ability to communicate clearly across multiple mediums with endpoints possessing a wide range of technical understanding to organize efforts to resolve issues. Experience with Cisco and Fortinet network gear and operations, NetBox, PRTG, PutTy, CUCX, CUCCX, RDP, VOIP, ServiceNow, Asset Management, ISE, iBoss, Active Directory, AnyConnect, PsExec, PowerShell, Point, Printer Admin, Access, Excel, SCCM, iOS, Android and MDM a plus. Excellent written and verbal communication skills. Developed customer service skills. Intermediate technical skills

PHYSICAL DEMANDS

Understands potential to be required to be on-call on nights or weekends or work weekends and night shifts.

LICENSES & CERTIFICATIONS

None required.

SUPERVISORY RESPONSIBILITY

No Supervisory Responsibility

BUDGET RESPONSIBILITY

No

COMPANY INFORMATION

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

DISCLAIMER

This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time. Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. Where permitted by applicable law, successful applicants must be fully vaccinated against

COVID-19

prior to start date.

COVID-19

vaccination is a condition of employment, subject to an approved accommodation, and proof of vaccination will be required on or prior to start date. GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. See Description Equal employment opportunity, including veterans and individuals with disabilities. PI284222557