Information Systems Administrator, Senior

Torch Technologies Thank you for your interest in employment with Torch Technologies. We are a 100% employee-owned, Certified Great Place To Work and named Best Places to Work in Huntsville/Madison County, headquartered in Huntsville, AL. Our team provides superior research, development, and engineering services to the Federal Government and Department of War. As one of the nation's top 100 defense companies, the services we provide directly support the men and women who serve our country. Our corporate mission sums up the pride our employee-owners take in the work we do: "Lighting the Pathway of Freedom". And, as a Certified Evergreen ESOP, we have made the commitment to grow and sustain our company for the next 100 years! Come grow with us! Torch Technologies is seeking an Information Systems Administrator within the Agile Support Office. The Agile Support Office is working to identify and document the technical/operational baseline for all BES programs and standardize and optimize how BES programs establish and use technical environments and supporting infrastructures to assist program teams in delivering high-confidence programs. To accomplish this task, the Agile Support Office will partner with functional sponsors, program teams and infrastructure providers to effectively analyze and deliver application environment hosting options and supporting services to meet requirements driven by the Data Center Optimization Initiative (DCOI), and the AF Common Computing Environment (AF CCE) standards, and ultimately the needs of the warfighter. Foster reuse and interoperability of technical infrastructures among applications with common infrastructure and application support service's needs; and (3) partner with functional sponsors, program teams and infrastructure providers to effectively deliver lifecycle management tools environments and supporting services to meet program office and developmental team needs. The Agile Support Office is working to improve capability delivery efficiency and effectiveness across the BES acquisition, operations, and service missions through implementation of standard, repeatable processes. The Agile Support Office accomplishes this mission by managing the Continuous Process Improvement (CPI) effort for the BES directorate and providing a centralized delivery point for all organizational processes called the BES Process Directory (BPD). This position supports

AFLCMC/GBQ

Responsibilities:

This position requires a highly motivated individual to provide systems administration support which comprises a multitude of analysis, procedural competency, and process improvement strategies with increasing levels of responsibility. This includes, but is not limited to: Perform and assist with the Operations and Maintenance of the Atlassian Tool Suite to include Jira, Jira Service Desk, Confluence, and Bitbucket. Assist with the expansion of BES Atlassian Tool Suite Services via Knowledge-Base Articles. Perform primary day-to day Atlassian Tool Help Desk Support for BES Atlassian Tools Suite via Jira Service Desk to include: triaging tickets, routing and escalating tickets to appropriate organizations; resolve tickets based on BES SLA and track resolution via metrics. Responsible for Atlassian Tools Service Desk Notice to Airman (NOTAMs) of service interruptions or outages. The contractor shall have comprehensive knowledge of Atlassian Tool Suite applications to include work performed as a Jira, Jira Service Desk, Confluence and Bitbucket Administrator. Perform Jira Application Side System Administration. Assist with Atlassian system security scans and testing required for secure operations. Assist in over-the-shoulder knowledge transfer of help desk services, Atlassian Tool Suite Administration, Jira System Administration and back-end system security scans and testing. Perform application and plug-in updates. Perform server reboots; monitor license usage. Required Qualifications

• Master's or Doctorate Degree in a related field and ten years of experience in the respective technical/professional discipline being performed, five years of which must be in the DoW.
• OR, bachelor's degree in a related field and 12 years of experience in the respective technical/professional discipline being performed, five of which must be in the DoW.
• OR, 15 years of directly related experience with proper certifications, eight of which must be in the DoW.

Preferred Qualifications:

Experience importing/exporting databases and data migration/conversion Experience maintaining Atlassian and CI/CD tools: Jira, Jira Service Desk, Confluence, Bitbucket, Artifactory, Jenkins, Maven, MS Build, Gradle, SonarQube, Checkmarx, or equivalent Experience with Scripting (Python, Script Runner, SIL) Experience with Agile methodologies and tools, e.g. Kanban Desired Qualifications CompTIA Security+ Experience in the AWS and/or Azure GovCloud (specifically Cloud One)

Secret Clearance Schedule:

(M-F; 8-5)

Work Location:

-

Onsite Relocation Assistance Available:

No Position Contingent Upon Award of Contract:

No #LI-AH1

Benefits:

Torch Technologies is proud to offer a stable and professional work environment, a competitive salary, and an excellent, comprehensive benefit package including: ESOP participation, 401(k) match and safe-harbor contribution, medical, dental, vision, life insurance, short-term disability, long-term disability, flexible spending accounts, Health Saving Accounts and Health Reimbursement Accounts, EAP, education assistance, paid time off, and holidays. Applying to

Torch Technologies:

Only those candidates invited for an interview will be contacted. Employment at Torch Technologies is contingent upon the successful completion of a comprehensive background check. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law. Torch Technologies, Inc. participates in E-Verify. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Careers Link as a result of your disability. You can request reasonable accommodations by sending an email to HR@torchtechnologies.com. Thank you for your interest in Torch Technologies. Torch Technologies is dedicated to providing superior research, development, and engineering services to the Department of Defense. As defense contractors, the services we provide directly support the men and women who serve our country. From the CEO's desk... When Bill Roark and Don Holder founded Torch in 2002, they knew that employees were the company's greatest asset. They believed that offering employees a stake in the outcome, by making them all owners, was critical to building a successful organization. I share that feeling. Bill and Don's original intent was fully achieved in 2011 when Torch converted to a 100 percent S-Corp ESOP. Since that time, the company has grown over ten-fold and gained national recognition for the success we have demonstrated as an employee-owned company. Today, Torch continues to respect the individual contributions of our employee-owners and to share the rewards of our success. In addition, we continue to foster an environment of employee recognition, respect, development, and comradery while striving to achieve a healthy work-life balance. We recognize that core to our company is a culture of trust with our employees, customers, business partners, and community. Our management team is committed to continue to earn that trust. This past year, Torch proudly announced that we were Certified Evergreen™. A timely achievement for Torch employee-owners as they will celebrate Torch's 20th anniversary this October, becoming Certified Evergreen™ signifies that while Torch employee-owners can look back on Torch's past with pride, Torch is also looking forward. Becoming Certified Evergreen™ means that Torch has committed to finding ways to make 100 percent employee ownership sustainable so that Torch will remain a private company forever. Going forward, Torch will continue to evolve to address market and technology changes in order to become a major provider of cost-effective technical services and solutions to the Warfighter. We are making significant investments into facilities, equipment, business systems, and research to enable us to provide innovations and timely business services to our clients. We feel that always looking to improve our service is key to sustaining customer trust in the future. Likewise, we believe that continuing to share ownership is one of the ways we maintain employee trust and an unparalleled commitment to succeed. Combined, these timeless principles form the basis of the Torch culture. A culture that we are committed to continue and strive to pass on to the next generation of employee-owners as an Evergreen Company.