Duties and Responsibilities:

User Support and Technical Assistance:

Provide day-to-day technical support to end-users, addressing hardware, software, and network-related inquiries promptly and efficiently. Troubleshoot and resolve IT issues, either remotely or on-site, ensuring minimal disruption to business operations. Assist in setting up and configuring workstations, printers, and other peripherals for employees.

System Administration:

Assist in maintaining our servers, ensuring their stability, security, and optimal performance. Monitor system resource utilization, identify potential bottlenecks, and take proactive measures to avoid disruptions. Assist in data backups and contribute to disaster recovery planning.

Network Management:

Collaborate with the Senior Systems Administrator to implement network security measures and prevent unauthorized access.

Software and Hardware Management:

Install, upgrade, and configure software applications, ensuring they are properly licensed and updated. Maintain an inventory of hardware and software assets, ensuring compliance with licensing agreements.

IT Security and Compliance:

Assist in implementing and enforcing IT security policies and procedures to safeguard sensitive data and protect against cyber threats. Stay informed about the latest security threats and best practices and actively participate in security awareness programs.

Skills and Qualifications:

Must have

Qualifications:

2-3 years of work experience as an IT Support Specialist, or a similar role. Expert communicator with strong experience providing white-glove service to senior leaders and executives. Solid knowledge of computer systems, hardware, software, and network administration. Strong experience with Microsoft Windows and Office applications. Proficiency in troubleshooting technical issues and providing timely solutions. Strong problem-solving skills and the ability to work both independently and collaboratively in a team environment. Bachelor's degree in computer science, Information Technology, or a related field is preferred. Must possess a valid Driver's license and be able to operate a light vehicle. Ability to drive and accessvarious areas of the mine site(s). 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