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E-Solutions Inc.

Service Desk L1 support

Pay: Not specified
Posted: 3 weeks ago
Location: Scottsdale, AZ (Onsite)
Last Updated: 1 week ago
Hours: Full-Time
Expires: 10/4/2026

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What they do

A Server Administrator oversees computer networks, ensures their efficiency by maintaining software updates, designing and implementing new system structures and monitoring server activity. Documents technical requirements, creates and implements a timetable for network maintenance, ensures security firewalls are updated regularly and remain fully functional.

$98,889 / year median in Arizona

-6% projected decline

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Job Description

Service Desk L1 support (Scottsdale, AZ, 85268), (Omaha, NE, 68127), (Kansas City, MO, 64188) | 08/24/26 Job Description Service Desk L1 support Key Responsibilities •
User Support:
Answer incoming calls, chats, and emails from users needing tech help. •
Incident Management:
Log, track, and categorize all support requests using an IT service management (ITSM) ticketing system. •
Basic Troubleshooting:
Fix common issues like password resets, printer connections, basic software installations, and VPN access. •
Escalation:
Route complex or unresolved issues to appropriate Level 2/3 technical teams. •
Documentation:
Record clear troubleshooting steps and update knowledge base articles. Required Skills and Qualifications •
Communication:
Clear verbal and written skills to explain fixes to non-technical users. •
Technical Basics:
Familiarity with Windows, macOS, office productivity suites, and basic networking (Wi-Fi, TCP/IP). •
Experience:
2 to 4 years of experience in an IT support or customer service role. • Certifications (Preferred): Comp
TIA A+, ITIL
Foundation, or Microsoft equivalents. •
Work Style:
Patience, problem-solving aptitude, and the ability to manage stress in a fast-paced environment. Service Desk L1 support1Service Desk ContractUnited States