Tier 2 IT Technician

•MSP Turning Point IT LLC Tempe, AZ Job Details Full-time $60,000

•$75,000 a year 2 hours ago Benefits Paid time off Qualifications Implementing cloud migration projects Microsoft Exchange Windows VLAN Firewall SharePoint Microsoft 365 support Active Directory Intune Active Directory management Full Job Description Tier 2 IT Technician

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MSP Job Type:

Full-time Location:

In person at our Tempe office (not remote or hybrid)

Pay:

$60,000

•75,000 per year About the Role Turning Point IT is a managed service provider in Tempe supporting businesses across the Phoenix area. We're hiring a Tier 2 technician to take escalated tickets from our Tier 1 team, own them to resolution, and run client projects such as Microsoft 365 migrations, server replacements and network upgrades. This is not an entry-level help desk role. You'll be expected to work problems on your own, document what you did, and explain it clearly to clients and the team. What You'll Do Take escalations from Tier 1 and own them to resolution, finding the root cause and not just the symptom Troubleshoot networks: VLANs, ACLs/firewall rules, routing, DHCP/DNS, site-to-site and client VPN Administer Microsoft 365: Exchange Online, Entra ID, Intune, Conditional Access, MFA, SharePoint and Teams Plan and execute migrations: mailbox and tenant (including Google Workspace to M365), on-prem AD to Entra, Windows Server Deploy and configure firewalls, switches and wireless Support endpoint security and backup platforms Work onsite at client locations around the Valley as needed Document your work in our ticketing system and knowledge base What You Need 3+ years of hands-on IT experience, with at least some at Tier 2 level or above (MSP experience strongly preferred) At least one migration you personally owned: tenant, mailbox, AD/Entra, server or firewall Solid networking fundamentals; you can explain how you'd track down a VLAN or firewall rule problem Working knowledge of Microsoft 365 and Entra ID administration Clear written and verbal communication with non-technical clients Reliable transportation for client site visits Nice to Have UniFi experience PowerShell scripting Microsoft, CompTIA or Cisco certifications EDR/MDR tools (SentinelOne, Huntress or similar) Why Turning Point IT A small team where your work is visible and you're not just a ticket number Real project work across many industries and environments Paid time off We do IT the RIGHT way: Reliable, Integrity-Driven, Growth-Focused, Helpful, Tenacious How to Apply Apply through Indeed and answer the screening questions in your own words. We'll follow up with a few short questions about real work you've done before scheduling a call.

Job Type:

Full-time Pay:

$60,000.00

•$75,000.00 per year

Benefits:

Paid time off Application Question(s): Describe one migration you personally owned (tenant, mailbox, AD/Entra, server or firewall). What did you move, for how many users, and what went wrong? What base salary are you targeting for this role? How many years of hands-on IT experience do you have at Tier 2 level or above? This role requires at least 3 years of IT experience. Ability to

Commute:

Tempe, AZ 85282 (Required)

Work Location:

In person