What You'll Do:

Provide first-level technical support to clinical, administrative, and operational staff. Troubleshoot desktop, laptop, hardware, software, operating system, printer, and peripheral issues. Support Microsoft 365 applications including Outlook, Word, Excel, and Teams . Configure, deploy, maintain, and troubleshoot computers, printers, scanners, and mobile devices. Receive, prioritize, document, and resolve support requests through the organization's IT ticketing system. Maintain accurate documentation of troubleshooting, equipment deployments, software installations, account changes, and resolutions. Create, modify, disable, and maintain user accounts and access permissions in accordance with established procedures. Assist users with password resets, account unlocks, and multi-factor authentication (MFA) . Prepare, configure, image, deploy, replace, and maintain desktop and laptop computers. Assist with workstation refreshes, technology rollouts, equipment relocations, and other IT projects. Provide first-level support for approved clinical and business applications. Provide basic troubleshooting for SCOI's Mitel VoIP telephone environment . Follow HIPAA, privacy, security, and organizational requirements when handling technology and sensitive information. Work collaboratively with IT team members, vendors, and business stakeholders to resolve issues. Provide occasional onsite support at other SCOI locations. Technology You'll Work With The ideal candidate has knowledge of or exposure to: Microsoft 365 Windows 11 Active Directory Microsoft Teams Multi-Factor Authentication (MFA) Desktop and laptop hardware Printers and scanning technologies iOS and Android devices Software installation and troubleshooting IT ticketing/service management systems Asset management and inventory Basic TCP/IP, DNS, DHCP, VPN, and wireless networking concepts Healthcare applications and technology environments Healthcare IT experience is preferred, but not required .

What We're Looking For Required:

High school diploma or GED equivalent. Strong customer service and communication skills. Professionalism, integrity, accountability, and attention to detail. Ability to troubleshoot routine technical problems using logical analysis and established procedures. Ability to communicate technical information clearly to both technical and non-technical users. Ability to manage multiple priorities in a fast-paced environment. Ability to maintain confidentiality when handling sensitive information. Reliable transportation for occasional travel between SCOI facilities.

Preferred:

0-2 years of experience in IT, help desk, desktop support, technical support, customer service, or a related field. Technical school certificate in Information Technology or a related field. CompTIA A+ or comparable technical certification/training. Associate degree in Information Technology, Computer Science, Information Systems, or a related field. Internship, military technical training, or hands-on technical experience. Experience supporting technology in a healthcare environment. Why This Role Matters At SCOI, technology is an essential part of delivering excellent patient care. From supporting the computers and applications used by our clinical teams to helping employees stay connected and productive, the IT Technician I plays an important role in keeping our organization running smoothly. You'll have the opportunity to develop your technical skills, gain exposure to healthcare technology, work alongside experienced IT professionals, and contribute to projects that have a meaningful impact on our staff and patients. Work Environment & Physical Requirements This is an onsite position supporting clinical and administrative locations. The role requires regular sitting, standing, walking, bending, stooping, kneeling, reaching, and use of hands and fingers to operate technology equipment. The position may require transporting, installing, and moving IT equipment weighing up to 50 pounds , with or without reasonable accommodation. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Travel:

Travel between SCOI locations and remote organizational locations may be required based on operational and IT support needs. Reliable transportation is required. Equal Employment Opportunity Southern California Orthopedic Institute is committed to providing equal employment opportunities to qualified individuals and maintaining a professional, respectful, and inclusive workplace. Reasonable accommodations are available for qualified individuals with disabilities. This job advertisement describes the general nature and level of work expected for the position and is not intended to be an exhaustive list of duties, responsibilities, qualifications, or working conditions. Management reserves the right to modify duties and responsibilities based on organizational needs. Ready to build your IT career while supporting exceptional healthcare? Apply today to join the SCOI Information Technology team.

Pay:

$25.00 - $28.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Referral program Vision insurance

Work Location:

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Information Technology Technician - Level 1