Service Technician Iii

Overview:

$•/ hourSix Flags Entertainmentis seeking aService Technician IIIatKnott's Berry FarminBuena Park, CA. The Service Technician III, under minimal direction, provides end user software, hardware, and network support and assistance. diagnoses, and resolves routine to somewhat complex hardware, software, and network related issues. Responds to helpdesk calls and tickets in a timely manner and documents.

Responsibilities:

Troubleshoot and resolve trouble tickets related to technical difficulties with hardware, software, and the networkTriage Level II and Level III trouble ticketsResolve Network switch and connectivity issuesCollaborate with development staff to recreate problems in the test environmentVerify issue resolution on the customer's behalfVerify with the customer that the issue has been resolved and update the ticketing systemInterface with infrastructure, database, and development personnelCommunicate plan, progress, and issues in a timely mannerActively contribute to ongoing process improvementActively contribute to ongoing documentation of systems and processesPerforms other duties or special projects as assignedAbility to complete multiple simultaneous projects in a timely mannerOther duties to be assigned.

SCOPE & IMPACT

The Service Technician III has a wide range of responsibility for information technology systems in Six Flags. Performs multiple duties that support the hardware, software and networks as needed for all computers and servers. Provides guidance and assistance to seasonal staff.

Qualifications:

Bachelor's degree from a four-year college or university preferred.3+ year's customer support/help desk, PC Technician experience.

Working knowledge of MS operating systems and applications.

A+, Network+, MCP or equivalent certifications or experience required.

Point of Sale software or hardware experience preferred.

Ticketing system software and hardware experience preferred.

Telecom hardware and software a plus.

Must have a good command of the English language in order to provide effective phone, desk-side, and email supportWe offer a generous benefits package to our employees including medical/dental/vision/life insurance, 401(k) with match, retirement savings plan, Paid Time Off, wellness programs, FREE Admissions to ALL of our Six Flags Parks, and much more!