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Customer Service & Repair Coordination Specialist
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UC Global Trade Inc
Chino, CA (In Person)
$46,800 Salary, Full-Time
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Job Description
Customer Service & Repair Coordination Specialist UC Global Trade Inc Chino, CA Job Details Full-time $20 - $25 an hour 5 hours ago Benefits Health insurance Paid time off Qualifications Phone communication Supplier identification Caseload management In-person customer service Managing clients in a customer support role Dispatching Database management Attention to detail Organizational skills Customer support Order issue resolution Client interaction via phone calls Full Job Description Customer Service & Repair Coordination Specialist We are looking for a reliable, detail-oriented Customer Service & Repair Coordination Specialist to handle post-purchase support for customers who need appliance repair, installation, replacement parts, or service assistance. This person will act as the main point of contact between the customer, the company, and third-party repair or installation professionals. Strong communication skills and problem-solving ability are crucial for this role, as the person must be able to clearly understand customer issues, find practical solutions, and coordinate service from start to finish. Bilingual ability is highly preferred. Responsibilities Respond to post-purchase customer service requests related to appliance repair, installation, troubleshooting, replacement parts, or warranty support. Communicate clearly with customers to understand the issue, service need, product details, location, and preferred appointment time. Collect photos, videos, order details, appliance information, warranty status, and any other information needed to process the service request. Determine whether the customer needs repair service, installation support, basic troubleshooting, replacement parts, or escalation to management. Check whether we already have a repair or installation resource available in the customer's area. If no existing resource is available, search for and identify a qualified local professional near the customer's location. Contact repair technicians, installers, or appliance service providers to confirm availability, pricing, service scope, location coverage, and scheduling options. Coordinate and schedule the repair or installation appointment between the customer and the service provider. Solve issues that may come up during the service process, including scheduling conflicts, unclear service needs, technician availability, pricing questions, or customer concerns. Follow up with both the customer and the repair or installation professional to confirm the appointment, completion status, and customer satisfaction. Track each service case, including customer details, issue type, assigned technician, appointment date, cost, service result, and follow-up notes. Maintain and update a database of trusted repair and installation professionals by city, state, service type, pricing, availability, and service quality. Escalate unresolved, urgent, or complicated cases to management when needed. Help improve the after-sales service process by identifying repeated issues, service delays, or areas where support can be improved. Requirements Strong communication and customer service skills are required. Strong problem-solving skills are crucial. Bilingual ability is highly preferred. Excellent organization and follow-up ability. Ability to manage multiple customer cases at the same time. Comfortable making phone calls, sending emails, and coordinating with third-party service providers. Able to search online for local repair or installation professionals when no existing resource is available. Good judgment when comparing service providers, checking reviews, confirming pricing, and verifying availability. Basic understanding of appliance repair, appliance installation, warranty service, or after-sales support is preferred. Detail-oriented, patient, responsible, and able to follow each case until it is fully resolved. Experience in customer service, dispatching, service coordination, appliance support, logistics, or after-sales support is a plus. Main Goal The main goal of this role is to make sure customers receive fast, professional, and reliable post-purchase support. This person will help coordinate repairs or installations by finding the right local professional, scheduling the service, solving problems during the process, following up on the result, and ensuring the customer's issue is properly resolved.