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Network / Systems Administrator
Chino, CA

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Gofo Inc

Customer Service Specialist(Mandarin Required)

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Job Description

[Job Responsibilities] 1. Manage the re-stocking and re-dispatching of exceptional shipments; verify items that failed delivery, assess the feasibility of re-dispatch, and issue precise operational instructions. 2. Analyze return processing timelines and optimize workflows; conduct weekly data analysis on return turnaround times to identify bottlenecks and provide data-driven insights for process improvement. 3. Coordinate the resolution of exceptional shipments across departments; liaise with the warehouse and upstream teams to address issues related to items requiring re-stocking, ensuring a closed-loop resolution process. [Job Requirements] 1.
Language Proficiency:
Basic reading and writing skills; capable of handling English-language work orders and cross-departmental communication. 2. At least 1 year of experience in logistics or e-commerce customer service is preferred; familiar with the handling of delivery exceptions. 3. Proficient in using data analysis tools (such as Excel) and customer service systems (e.g., CRM). 4.
Strong Judgment:
Able to make quick decisions regarding the feasibility of re-dispatching failed deliveries. 5.
Data Sensitivity:
Capable of identifying issues from turnaround-time data and proposing optimization suggestions. 6.
Effective Collaboration:
Skilled at coordinating with the warehouse, operations, and other departments to drive problem resolution. 7.
Proactive and Detail-Oriented:
Capable of working efficiently with minimal supervision.
Pay:
$22.00 - $28.00 per hour Expected hours: 40.0 per week
Benefits:
401(k) 401(k) matching Health insurance Vision insurance Work from home
Work Location:
In person

Benefits

  • 401(k) Plans
  • Health Insurance
  • Dental Insurance
  • Vision Insurance