Energy Service Engineer

Energy Service Engineer Tesla - 3.3 Palo Alto, CA Job Details Full-time $100,000 - $180,000 a year 8 hours ago Benefits Commuter assistance Health savings account AD&D insurance Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Flextime Adoption assistance Employee assistance program 401(k) matching Employee discount Benefits from day one Pet insurance Qualifications Customer communication Content creation for technical audiences Technical documentation Technical writing within technology Technical Proficiency Cross-functional communication Data analysis software Full Job Description What to Expect Join Tesla Energy's Product and Service Engineering team as a key technical contributor dedicated to maximizing the performance, reliability, and uptime of Tesla's stationary storage fleet. You'll take ownership of diagnosing and resolving hardware, software, firmware, and network issues across Tesla's global fleet of industrial battery energy storage systems and microgrids. This is a hands-on, cross-functional role. You'll leverage fleet data and first-principles thinking to identify failure modes, develop solutions, and drive improvements across current and future products. You'll collaborate closely with design, manufacturing, field service, technical support, and SCADA/Netops teams to ensure Tesla Energy customers receive industry-leading service and system availability worldwide. If you enjoy solving real-world problems from first principles, working with a close-knit team, and making a tangible impact on the clean energy transition — this is the role for you. What You'll Do Troubleshoot and resolve hardware, software, firmware, SCADA, and communication network issues that cause downtime for Tesla's Industrial Storage and Microgrid customers Utilize data analysis, fleet analytics, and first-principles engineering to identify failure modes, develop effective solutions, and apply them fleet-wide Lead data-driven, cross-functional initiatives to implement fleet improvements in partnership with program management, design engineering, field service, and technical support teams Support fleet sustainment efforts across all equipment comprising battery energy storage systems, including power conversion, controls, protection, and balance-of-plant equipment Handle escalated global customer cases to minimize system downtime and enhance customer satisfaction; communicate root cause and resolution clearly to commercial and utility customers Collaborate with field service and technical support teams to create documentation and training for commissioning, operating, repairing, and servicing Tesla's Industrial Storage products worldwide Develop test plans and lead testing or investigation activities to diagnose issues at operating sites, with occasional lab work as needed What You'll Bring Degree in electrical engineering, Computer Engineering, or a equivalent experience 2+ years of professional experience in one or more of the following: product engineering, systems engineering, reliability engineering, commissioning, maintenance, or performance testing of power generation or energy storage facilities Proficiency with Python, SQL, or equivalent tools for data analysis on large datasets Must have strong technical engineering skills across 2 of the technical areas listed in the 'Nice to Have' section below Demonstrated ability to work cross-functionally and collaboratively across multiple teams Excellent written and verbal communication skills, with the ability to produce clear and concise technical documents and diagrams Ability to prioritize and execute multiple projects in parallel; self-directed, highly detail-oriented, and organized Willingness to travel domestically up to 5-10% of the time, occasionally on short notice Role includes periodic on-call 24/7 support of external customers Compensation and Benefits Benefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire: Medical plans > plan options with $0 payroll deduction Family-building, fertility, adoption and surrogacy benefits Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA Healthcare and Dependent Care Flexible Spending Accounts (FSA) 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits Company paid Basic Life, AD&D Short-term and long-term disability insurance (90 day waiting period) Employee Assistance Program Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays Back-up childcare and parenting support resources Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance Weight Loss and Tobacco Cessation Programs Tesla Babies program Commuter benefits Employee discounts and perks program Expected Compensation $100,000 - $180,000/annual salary + cash and stock awards + benefits Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.