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ITSM ADMINISTRATOR

Job

GRATON RESORT & CASINO

Rohnert Park, CA (In Person)

Full-Time

Posted 1 week ago (Updated 2 days ago) • Actively hiring

Expires 7/3/2026

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Job Description

ITSM ADMINISTRATOR 3.5 3.5
out of 5 stars 288 Golf Course Dr W, Rohnert Park, CA 94928 Full-time
GRATON RESORT & CASINO 174
reviews
Full-time Position Summary:
This position will be primarily responsible for the administration of the ITSM tool for Graton IT. Running analytics on support issues, creating metrics, and reporting that can be using to proactively discover avenues of improvement. This role will interact closely with IT Support, Networking, Systems, and Security with the purpose of developing, improving, and maintaining ITSM processes. Create and support ITSM platform workflow and automation. Other service areas include, but are not limited to, cybersecurity alert research and resolution, system support, telecommunication support, internet connectivity support associated with Graton Resort & Casino's information system functionality, and other responsibilities as assigned.
Essential Functions:
1. Assists in the review, design, and improvement of ITSM processes and procedures for the effective management and adherence of ITSM process areas. 2. Operate and provides day-to-day administration of the ITSM tool, following defined ITSM processes and best practices. 3. Manage and improve IT Help Desk processes, policies, and procedures. 4. Provide training to IT personnel on ITSM processes and tools. 5. Responsible for practicing, supporting, and promoting Graton Resort & Casino's Service Standards at all times. Create, maintain, and organize technical documentation for all property information systems. 6. Investigate business solutions, technologies, and opportunities that can benefit the organization and/or their area of responsibility.