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Job Description
Server & Storage Technician Curvature - 3.1 Santa Barbara, CA Job Details 19 hours ago Benefits Wellness program Health savings account AD&D insurance Disability insurance Health insurance Dental insurance Vision insurance Life insurance Retirement plan Qualifications Managing customer accounts Microsoft Outlook Customer returns handling Schematics Spreadsheets Interpreting technical drawings High school diploma or GED Computer hardware Hardware support Desktop applications Networking equipment (troubleshooting support) Warehouse experience Time-based sales targets Activity sales targets Cabling Technology sales Full Job Description
ABOUT CURVATURE
Careers . At Curvature, we focus on transforming how companies manage, maintain, support and upgrade equipment for multi-vendor and multinational networks and data centers. With a mission to provide our customers with more choice, flexibility and control through people and technology, we build trusted partnerships around the globe and deliver tailored, value-added and reliable solutions to demonstrate the power of people in a technical world. From Field Engineering to Sales, employees at Curvature have a unique opportunity to be a part of a growing environment and make a difference in our customers' long-term business strategy and support their mission-critical hardware. Benefits At-A-Glance Two Consumer Driven Health Plans (CDHP), including a company funded HSA Dental and Vision Coverage Employee Wellness Incentives Retirement Plan Opportunities Voluntary Supplemental Benefits Short Term and Long Term Disability Life and AD&D Insurance Work/Life Balance Benefits Server & Storage Technician Location Santa Barbara, CA Requisition Number
SERVE006247
Job Description
ESSENTIAL FUNCTIONS
Tests networking, server and storage products to all order specifications Advanced testing and complex configuration of Cisco, Juniper and other networking equipment Complex assembly and diagnostics Properly rebinning equipment to appropriate locations within Operations Proper and efficient testing of all incoming gear. Using Tech Work Space and tech logging all testing output. Interfaces with Shipping, Receiving, Repair, Material Control, and Sales Takes phone or visitor messages and delivers to appropriate individual Accurately inputs information into inventory management program Learns and uses test equipment Maintains safe, clean and organized work space Composes and types routine correspondence and memoranda using word processing software Compiles and types statistical reports including tables and text using spreadsheet software Performs other related duties as required
MINIMUM QUALIFICATIONS
Knowledge of modern business communication, specifically electronic communication Ability to use a personal computer and various software packages including skills in Microsoft Suite Ability to accurately follow instructions and retain technical information quickly Ability to interpret schematics, blueprints and diagrams Ability to work in fast-paced, collaborative environment Proven organizational skills Demonstrates teaming behaviors including effective communication skills face-to-face, via email, and on the phone Ability to establish priorities, work independently and as part of a team, and proceed with objectives without supervision Basic Knowledge of testing methodology, topology, cabling plant Good written and verbal communication skills Two to four-year college degree preferred but not required.
EDUCATION / EXPERIENCE
High school diploma or equivalent required. 1-year Knowledge of modern warehouse procedures and methods including telephone communications, office systems, and record keeping 1-year industry experience with IT networking hardware or equivalent combination of education and experience 1-year experience with CATOS-based fixed configuration switches (i.e. 2948G) Transaction Coordinator Location Santa Barbara, CA Requisition Number
TRANS006246
Job Description
ESSENTIAL FUNCTIONS
Answering telephone in a responsive, energetic and professional manner. Prioritizing customer requests between those for the sales team and those that need to be forwarded to another resource within the organization Providing, researching and communicating the tracking numbers for packages to customers Purchasing products (given general guidelines from sales team) for specific deals. Processing sales transactions and following through on every related issue from the point of shipping to the final customer follow up on satisfaction. Assist customer with problem resolution for items not received, damaged items or items to be returned. Maintaining cursory knowledge of the company's products and services
MINIMUM QUALIFICATIONS 1
years of sales support experiences Business level of written and verbal communication skills in English Proficient in Microsoft Office products including Word, Excel and Outlook Must be detail oriented and possess excellent follow-through skills Proficient in MS Word, MS Excel, Outlook, and PowerPoint Organize and prioritize tactical work and strategic projects to meet deadlines
Fluency in spoken and written in English and either Dutch, German, or Spanish is a mandatory requirement Prospect, identify and build relationships with potential new clients and key decision-makers Manage and engage existing clients to drive business growth Is a "closer", meaning that the Account Manager demonstrates the ability to use creativity, independent judgment, selling skills (including accessing company resources), and discretion to close transactions within company pricing and other guidelines. Manage sales process through prospecting, lead qualification, forecasting, resource allocation, account strategy and planning Develop an annual sales plan for presentation to and approval by Sales Manager, which details activities to follow during the fiscal year to enable the Account Manager to meet or exceed sales quota. Consult with clients and prepare proposals and quotes based on their needs Maintain knowledge of the market and competitors Manage sales through prospecting, lead qualification, forecasting, resource allocation, account strategy, and planning Keep up-to-date knowledge of Curvature products and technology providing detailed advice and information to customers to help formulate direction Build strong relationships with customers, vendors, partners and colleagues Provide efficient, friendly, and proactive customer service Analyze multiple market factors to both anticipate/identify customer problems/needs and recommend appropriate solutions Continually look for ways to improve response times and quality of information Track all sales activity in the pipeline management tools Utilize strategic probing to identify, evaluate, and communicate/recommend or discuss alternative products or adjustments to the requirements Effectively balance demands from multiple stakeholders and short-term and long-term priorities Clearly and effectively articulate compelling value propositions and solutions for Curvature's products to meet client requirements Effectively demonstrate value proposition in person, on conference calls or using screen share technology Other Duties as assigned
MINIMUM QUALIFICATIONS
2+ years - inside sales Fluency in spoken and written in English and either Dutch, German, or Spanish is a mandatory requirement Proven ability to achieve sales quotas. Ability to independently manage account book and plan to meet or exceed sales quotas. Demonstrated goal attainment track record over the plan year
PREFERRED QUALIFICATIONS
Bachelor's Degree in a related field such as Business, Marketing, Finance or IT Demonstrated new business sales expertise with proven results Experience in the IT industry specifically in sales and contract management Independent and self-motivated with the ability to work remotely and independently while achieving results Demonstrated experience with Customer Relationship Management (CRM) and order management systems such as SalesForce and Oracle to manage sales process Excellent written and verbal communication skills with the ability to build customer relationships, fluent in Dutch or Polish Ability to work and promote a positive team environment Results-oriented individual with the ability to multi-task and remain calm in a fast-paced environment Ability to respond to rapid change, perform duties with accuracy and with a strong degree of urgency Excellent organizational skills and the ability to solve problems and meet deadlines
