MedGuard Alert, Inc. is looking for a motivated, detail-oriented, and customer-focused Order Verification & Customer Service Specialist to join our growing team! This position plays an important role in ensuring that new customer orders are accurate, properly processed, and ready for shipment. You will communicate directly with new customers over the phone to verify their information, review order details, answer questions, and ensure they are receiving the products and services that best meet their needs. We are looking for someone who is confident on the phone, enjoys helping customers, and has the ability to identify additional sales opportunities while delivering exceptional customer service. At MedGuard Alert, we believe in rewarding hard work! In addition to your guaranteed base pay, you'll have the opportunity to earn extra income through our simple, easy-to-achieve sales incentive program. Key Responsibilities Contact new customers by phone to verify orders and confirm all information is accurate prior to shipping. Review customer information, billing details, pricing, and selected products or services. Guide new customers through the verification and onboarding process to ensure a smooth customer experience. Provide excellent customer service by answering questions, addressing concerns, and resolving order discrepancies. Identify customer needs and recommend additional products or services when appropriate. Maintain accurate customer records and properly document all customer interactions. Monitor order accuracy, pricing, and service quality to help maintain company standards across our dealer network. Work closely with internal departments to ensure orders are processed accurately and efficiently. Meet established performance goals for order verification, productivity, customer satisfaction, and quality assurance. Participate in our customer service sales incentive program to earn additional commissions.

Qualifications Previous customer service, call center, order processing, or phone sales experience preferred. Compensation & Commission Opportunities At MedGuard Alert, we believe in rewarding employees who go above and beyond. Base Pay + Commission Opportunities Opportunity to earn additional income through our customer service sales incentive program. Performance-based earning potential for employees who successfully identify and fulfill additional customer needs. Opportunity to develop valuable customer service, sales, and quality assurance skills. This is NOT a commission-only position. Your primary responsibility is order verification and customer service, with the added opportunity to increase your earnings through commissions.

Pay:

$19.00 - $25.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance On-the-job training Paid time off Vision insurance

Work Location:

In person