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Customer Service Specialist

Job

Port to Port International Corp.

Delaware City, DE (In Person)

Full-Time

Posted 2 days ago (Updated 7 hours ago) • Actively hiring

Expires 6/21/2026

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Job Description

Customer Service Specialist at Port to Port International Corp. Customer Service Specialist at Port to Port International Corp. in delaware city, Delaware Posted in about 4 hours ago.
Type:
full-time
Job Description:
Description Port to Port International is seeking a Bilingual Customer Service Representative to support our Delaware operations. This position plays a key role in managing customer interactions, processing orders, and ensuring smooth day-to-day operations. This is a 100 percent onsite position based in New Castle, Delaware. Fluency in both English and Spanish is required. Candidates must be able to communicate effectively in both languages in a professional work environment. Bilingual candidates only will be considered.
Key Responsibilities:
  • Provide excellent customer service to clients in both English and Spanish
  • Respond to customer inquiries, concerns, and requests in a timely and professional manner
  • Resolve issues effectively while maintaining a high level of customer satisfaction
  • Process customer orders and ensure all information is accurate and complete
  • Coordinate shipments and track deliveries, providing updates as needed
  • Assist with dispatching and scheduling to support daily operations
  • Maintain accurate records of customer interactions, orders, and documentation
  • Verify shipping documents and ensure compliance with company procedures
  • Communicate effectively with internal teams including operations and dispatch
  • Support billing processes and ensure accuracy of charges when applicable
Requirements Qualifications and Experience:
  • Previous experience in customer service or a related role preferred
  • Bilingual in English and Spanish required
  • Strong communication skills, both verbal and written
  • Excellent problem-solving and multitasking abilities
  • Ability to work in a fast-paced environment
  • Strong attention to detail and organizational skills
  • Proficiency in Microsoft Office including Word, Excel, and Outlook
  • Reliable, professional, and customer-focused
Compensation and Benefits:
Salary based on experience and qualifications. Competitive compensation offered for candidates with strong customer service experience.
  • Medical, Dental, and Vision Insurance
  • Supplemental benefits including Aflac
  • Paid Time Off (PTO)
  • Opportunities for growth and advancement
  • Supportive and team-oriented work environment

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