Dover, Delaware, United States Job Description Responsibilities:
Adheres to IT department, company, and industry regulations, requirements, policies and procedures including, but not limited to, SOX, PCI, HIPAA, & the Delaware Lottery. Assists the IT staff on troubleshooting issues and closing calls. Assists and/or installs, configures, manages, and maintains organization's integrated systems. Assists in establishment of departmental procedures. Communicates effectively with co-workers, supervisors and guests. Consults with management to analyze computer system needs for management information and functional operations, to determine scope and priorities of projects, and to discuss system capacity and equipment acquisitions. Develops, coordinates, and communicates project plans, changes, and progress. Installs, tests, maintains and supports operating systems software and hardware on servers. Interacts with vendors as appropriate, negotiates contracts with consultants, technical personnel, and vendors for services and products. Maintains a log of technical, production and other issues and resolutions. Maintains currency of knowledge with respect to relevant state-of-the-art technology, equipment, and/or systems. Monitors system performance and responds to alerts. Performs in-office duties including, but not limited to, invoice tracking, filing and processing, purchase quoting, tracking, and processing. Provides after hours and on call support; requires 24/7/365 cellular phone and/or pager duty. Provides support to end users in the selection, procurement, use, and maintenance of software programs and hardware. Records and maintains hardware and software inventories, site and/or server licensing, and user access and security. Responsible for project management as it pertains to working with the project head for system design, change management, communication, and implementation. Reviews computer and peripheral equipment maintenance malfunctions and recommends direction after determining costs and impact. Troubleshoots and resolves hardware, software, and connectivity problems, including user access and component configuration. Maintains applications to keep software current with necessary software updates and upgrades. Ensures projects are completed within budget, on time, and within company policies, procedures, and regulations. Recommends development of plans for systems development and operations, manages hardware and software purchases, and contributes to budget planning. Manages computer operation scheduling, backup, storage, and retrieval functions. Works safely, following all established safety rules and regulations Communicates effectively with co-workers, supervisors and guests Follows all relevant policies and procedures Must be actively at work to perform the essential functions of this job. To view full details and how to apply, please login or create a Job Seeker account
