TITLE:

Information Technology Assistant

REPORTS TO

Information Technology Department Manager

POSITION SUMMARY

The Information Technology Assistant performs end user support activities. Assistants provide help desk support and provide assistance in installing and configuring computer hardware and software programs. Assistants routinely perform initial troubleshooting for hardware and software systems. Assistants will work with specialists, management, managed service providers, contractors, and vendors to resolve system issues and complete organizational projects. IT Assistants help with the direction and supervision of the IT Techs, Sr. IT Techs and IT Department Manager.

RESPONSIBILITIES

• Provides day-to-day assistance and service to staff via telephone or in-person on programs and systems such as CPR+, Nextiva VOIP Services, Microsoft Outlook email, Office Applications, Adobe Acrobat, and other end user applications.
• Configures, installs, and supports of PC-based hardware and software; installation and support of computer peripherals such as video display monitors, printers, scanners, mobile devices, and multi-function devices.
• Performs routine telecommunication administration duties such as configuring, installing, and troubleshooting IP telephone equipment; and the operation, administration, and troubleshooting of video teleconferencing equipment.
• Provides end-user training on hardware/software and assists with the creation of training materials and documentation on for presentation or reference.
• Assists with moderately complex, technical, or analytical project tasks as assigned.

Assists with special projects as directed by IT management. Provides input and recommendations regarding IT related projects.

TYPICAL PHYSICAL DEMANDS

May sit, stand, stoop, bend and walk intermittently during the day. May sit or stand seven (7) to ten (10) hours per day. May be necessary to work extended hours as needed. Finger dexterity to operate office equipment required. Must be knowledgeable in software, hardware, and networks. Must be a critical thinker and problem-solver with great attention to detail. Excellent people skills and communication are required. Supportive and team oriented employee.

TYPICAL WORKING CONDITIONS

Normal office environment.

Required Qualifications:

The successful applicant must be a high school graduate (or equivalent). Versed in the use of various computer programs, including spread sheets, e-mail, and databases to record and track information. Computer-related experience which demonstrates the knowledge, skills, and abilities to successfully perform the above-listed duties of this position. Motivated, self-directed person who presents a professional demeanor, possesses strong office and organizational skills as well as excellent oral and written communication skills.

QUALIFICATIONS - PREFERRED

A Bachelor's Degree in either Computer Science or Information Management Systems, or a related technical field of study from an accredited college or university. Preference will be given to those candidates who possess strong experience in delivering quality end-user automation support to a large user population in a fast paced, technically diverse environment, and possess a strong working knowledge of PC hardware, software, and Windows desktop operating systems in a networked (Microsoft Active Directory) environment. Experience in configuring, installing, and supporting desktop and laptop/tablet computers and related peripheral devices as well as mobile computing devices (specifically Apple iOS devices) is also highly preferred. Experience in end user support of Microsoft Office enterprise software products including MS Outlook/Exchange email, MS Office Professional, Teams, and Office 365 (including OneDrive and OneNote) is desirable. Experience in supporting voice and video telecommunications technologies such as VoIP telephone systems/devices and IP- connected video teleconferencing hardware is also desired, as is experience supporting audio/visual technologies. Experience in a healthcare environment and/or experience with specialized applications designed for the healthcare or specialty pharmacy industry. Familiarity with Healthcare Portability and Accountability Act (HIPAA) and other industry standards.

Job Type:

Full-time Pay:

$18.00 - $22.00 per hour

Work Location:

In person