Job Description:

OUR COMMITMENT TO SERVICE

We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current and future Guests.

JOB DESCRIPTION

Maintains, analyzes, troubleshoots, and repairs networking, computer systems/peripherals, telcom and cellular devices. Installs, upgrades or replaces hardware and software systems. Creates and maintains user account information including rights, security and systems groups. Documents processes. Utilizes experience and judgment to plan and accomplish goals with supervision.

RESPONSIBILITIES

•Provide exemplary guest service to internal and external guests. Responds to visits, phone calls and emails from Casino systems users with questions or issues related to the use of hardware, peripherals and software. Determines the true nature and scope of an issue utilizing established troubleshooting procedures. Provide support and training to users within established guidelines. Collaborates with IT team members to insure efficient operation of Seminole Gaming technology. Follows established workflow processes for Service Desk requests, incidents, problems and escalations. Completes assignments within established SLA's and project deadlines. Communicates system issues and incidents to impacted parties. Performs and documents duties according to established operational policies and procedures (SOP). Contributes to a positive work environment through cooperative and professional interactions with co-workers, guests, and vendors. Adheres to defined SOPs, departmental, property and organizational policies. Must be available to work different shifts including nights, weekends and holidays. Other duties as assigned.

QUALIFICATIONS

1+ years in a technical service role. Associate's degree in Information Technology or technical certification preferred. Working knowledge of current network protocols, operating systems and standards. Professional written and verbal communications skills. Friendly and service-oriented. Able to work any shift. Able to work in isolation for a full shift. Reliable transportation.

ESSENTIAL DUTIES

Must adhere to the Seminole Tribe's Policies and Procedures. Must be able to use common hand tools and electronic test equipment to troubleshoot, diagnose, and repair issues with computers, peripherals, and computer software Must be able to work with members of the technical staff, team members, management and vendors in a fast-paced environment to identify, isolate and resolve hardware, software and network issues.

PHYSCIAL DEMANDS

Able to lift and carry 30 pounds frequently during a shift. Able to navigate stairs and narrow spaces.

CLOSING:

As part of Seminole Gaming's employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to: Credit Check Criminal Background Check Drug Test Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements. Thank you for choosing us as your employer of choice! If you are ready for an exciting opportunity working in a creative environment where you can bring your authentic self to work, we want to connect with you! If you're unable to find a position that matches your interest, please tell us a little about yourself, and we'll recommend jobs that match your interests. Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. 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