IT Service Desk Intern (Level 1 Support) The IT Service Desk Intern provides first-level technical support to employees by assisting with common hardware, software, account, and technology-related issues. Located in Gonzalez, Florida , this position offers hands-on experience in IT support while developing troubleshooting, customer service, and technical skills. The intern works closely with the Service Desk team to ensure timely resolution of user requests and incidents.

Job Responsibilities:

Provide first-level support for IT-related incidents and service requests. Assist users with password resets, account access, and basic software issues. Troubleshoot common problems related to Windows computers, printers, mobile devices, and Microsoft 365 applications. Document incidents, requests, and resolutions within the IT ticketing system. Escalate complex issues to senior technicians or specialized support teams. Assist with computer deployments, upgrades, and equipment setup. Support employee onboarding and offboarding activities, including equipment preparation. Maintain accurate inventory records for IT assets and peripherals. Create and update knowledge base articles and technical documentation. Provide professional and courteous customer service to all users.

Qualifications:

High school diploma, current college enrollment, or equivalent experience. Basic understanding of computers, mobile devices, and common software applications. Strong communication and customer service skills. Willingness to learn new technologies and troubleshooting techniques. Ability to work independently and as part of a team. Pursuing a degree in Information Technology, Computer Science, Cybersecurity, Business Technology, or a related field (preferred). Experience using Windows operating systems and Microsoft Office applications (preferred). No certifications required. Previous IT experience is not necessary.

Compensation and Benefits:

Pay Rate:

$20 an hour

Schedule:

Minimum 20 hours per week, Monday-Friday 8am-4pm CST (Schedule is flexible.) After meeting the qualification requirements, employees are offered through

Landrum:

Health, Dental, and Vision Insurance and matching 401k. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Landrum and its affiliates and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.landruminc.com/privacy-policy. Landrum Workforce Solutions does not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information or any other characteristic protected by law. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors.

Pay:

$20.00 per hour Expected hours: No less than 20.0 per week

Benefits:

401(k) matching Dental insurance Flexible schedule Health insurance Vision insurance

Work Location:

In person