Technology Services Technician Position Summary The Technology Services Technician supports intermediate-level technical support for technology systems, including Windows, macOS, Apple iOS/iPadOS devices, networking infrastructure, and end-user computing. Installs, configures, maintains, and troubleshoots computers, mobile devices, peripherals, wired and wireless networks, and related systems. Provides onsite and remote technical support and performs intermediate network administration and Mobile Device Management (MDM) duties. Essential Functions 1. Provide Help Desk support for Windows, macOS, Apple iOS/iPadOS, printers, and network connectivity. 2. Install, configure, secure, and support desktops, laptops, iPhones, iPads, and peripherals. 3. Enroll and manage Apple devices using FBCA-approved MDM solutions. 4. Configure software, operating systems, and security settings. 5. Install and troubleshoot wired/wireless networking equipment. 6. Perform basic network administration including TCP/IP, DNS, DHCP, VLAN, VPN, and Wi-Fi troubleshooting. 7. Support Microsoft 365, Active Directory/Azure AD accounts, email, and collaboration services. 8. Coordinate warranty repairs and maintain documentation. 9. Perform preventive maintenance. 10. Perform other duties as assigned. Other duties as assigned could include: 1. Microsoft 365 administration 2. Device Management 3. Audio/visual systems 4. Security cameras and door access 5. Cybersecurity 6. Telephone systems 7. Printer setup and support 8. Technology purchasing and inventory management Minimum Qualifications Three (3) years of combined education, training, and experience supporting Windows, macOS, Linux/Unix, and Apple iOS/iPadOS devices. Experience supporting enterprise networking and MDM environments preferred. Preferred Certifications CompTIA A+, Network+, Apple Device Support, Jamf, Microsoft 365, Microsoft Endpoint Administrator, or equivalent. Knowledge, Skills, and Abilities Windows, macOS, Apple iOS/iPadOS administration Mobile Device Management (Jamf, Intune, or equivalent) TCP/IP, DNS, DHCP, Wi-Fi, VPN, VLANs, switching, and network security Active Directory/Azure AD account management Microsoft 365 applications Strong troubleshooting, customer service, documentation, and communication skills. Working Conditions Office, school, and field environments. Frequent lifting of technology equipment up to 50 pounds, travel between east and west campus sites, and occasional after-hours support. Spiritual Requirements Profess a personal faith in Jesus Christ and demonstrate a growing relationship with Him. Support and uphold the school's statement of faith, mission, and philosophy of education. Demonstrate Christian character in all professional and personal interactions. Be an active participant in a local evangelical church. Performance Indicators The Technology Services Technician should demonstrate the ability to: Deliver courteous, timely, and professional technical support to faculty, staff, and students. Build positive relationships by communicating respectfully and effectively with users of varying technical abilities. Maintain composure and professionalism in high-stress situations. Prioritize support requests while ensuring critical issues receive immediate attention. Explain technical solutions in clear, user-friendly language. Follow through on requests and provide regular updates until resolved. Protect the confidentiality and security of user information. Document support requests accurately and maintain detailed service requests. Exhibit a servant-hearted attitude by demonstrating patience, kindness, and a genuine desire to help others.

Pay:

$70,000.00 - $85,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Health savings account Life insurance Retirement plan Vision insurance

Work Location:

In person