System Administrator

1. Background Our team requires a System Administrator to support the day-to-day operation, stability, and availability of mission-critical applications. These systems support airport operations, tenants, and external users and include both enterprise and web-based applications. 2. Scope of Work Provide Tier 2 and Tier 3 operational support for applications, ensuring system reliability, performance, and security. Responsibilities include application administration, web platform support, user access management, and coordination with infrastructure and security teams. 3. Key Responsibilities

• Application Operations Support
• System & Web Administration
• Incident, Problem & Request Management
• Change & Release Support
• User Access & Security Operations
• Vendor & Stakeholder Coordination
• Documentation & Knowledge Management 4. Deliverables
• Stable operation of applications
• Timely incident and request resolution
• Successful application upgrades and changes
• Updated operational documentation
• Regular system health reports 5.

Required Skills & Qualifications Required:

• Experience in IT Applications Operations
• Windows/Linux system administration
• Web administration (IIS, Apache, SSL, DNS)
• Service Desk and ITIL processes

Preferred:

• Systems such as

SACS, IDMS, CCTV

etc.

• Cloud platforms (Azure/AWS)
• Scripting (PowerShell/Bash)
• operational systems experience 6. Work Schedule & Support Model Standard business hours with on-call support as required. Work location on-site. 7. Performance Metrics
• SLA adherence
• Application uptime
• Documentation quality
• Compliance with security and change standards