Job Description Day-to-Day Responsibilities-Serve as an escalation point for the Service Desk, troubleshooting and resolving more complex technical issues

• Manage a high volume of incoming tickets and prioritize issues based on urgency and business impact
• Provide day-to-day administration and support for Freshservice, Five9, Active Directory, Microsoft 365, Azure, DocuSign, and other business applications
• Troubleshoot technical issues and work with the appropriate teams to identify and implement solutions
• Spend approximately 20% of the role mentoring Service Desk team members, helping with escalations and building their technical knowledge
• Support ongoing technology initiatives, including the planned transition to Microsoft Intune in 2027
• Partner with infrastructure, engineering, and security teams when issues require additional escalation
• The salary for this position would be between $60,000
• 70,000 with a 8% bonus structure Skills and Requirements RequirementsExperience working within an IT ticketing systemExperience supporting or administering phone/voice systemsAbility to mentor and provide technical guidance to Service Desk team membersBasic understanding of security tools and security conceptsExperience with Azure and Microsoft 365 administrationHands-on experience with Active Directory administrationStrong understanding of Group PolicyExperience supporting and working within DocuSignStrong prioritization and troubleshooting skillsExperience with Freshservice and Five9Experience with Windows Server and networkingFamiliarity with Carbon Black, Rapid7, or similar security toolsPrevious banking or financial services experience We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.