Academic Support Staff - Tech Lab Cloud Services TA

Home About BYUI Student Life Contact BYUI Home Search Jobs Job Alerts Log In /Create Account Help About BYU-Idaho BYU-Idaho Human Resources Academic Support Staff - Tech Lab Cloud Services TA Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply for this Job link/button. If you would like to bookmark this position for later review, click on the Bookmark link. If you would like to print a copy of this position for your records, click on the Print Preview link. Bookmark this Posting Print Preview | Apply for this Job Posting Details Posting Details (Default Section) Official Title Academic Support Staff - Tech Lab Cloud Services TA Department Online Learning Administration Position Type Staff Position Summary Individuals hired through this posting will be temporary employees of OLL Services LLC. The LLC provides online support for educational institutions affiliated with The Church of Jesus Christ of Latter-day Saints, including Brigham Young University-Idaho, BYU Pathway Worldwide, BYU Hawaii, and Ensign College. Online Environment OLL Services LLC is supported and guided by The Church of Jesus Christ of Latter-day Saints. Individuals employed by the LLC are expected to support the missions, values, and standards of the institutions to which they are assigned to work. All employees are required to agree to maintain the standards of The Church of Jesus Christ of Latter-day Saints as defined by the Institutional Honor Codes and other applicable policies, both on and off campus, 24 hours a day. To review the Honor Code, please go to www.churchofjesuschrist.org/church-education/honor-code. As an employer affiliated with The Church of Jesus Christ of Latter-day Saints, OLL Services LLC prefers to hire qualified members of the Church in good standing, as authorized by federal law. Position Summary This is an interest list posting. Candidates will be considered as vacancies arise. This is a temporary part-time position working on a 7-week block schedule. Online Support Staff work remotely and those hired must reside in and physically perform work from Arizona, Idaho, Nevada, Texas, or Utah. They must also be able to provide their own work space free from distractions with working computer, headset, and reliable internet. This position is hourly and benefits are not provided. Temporary employees are initially hired for one term with the possibility of subsequent work assignments are based on performance and student enrollment.

Compensation:

$14/hour for applicants without a bachelor's degree. $19.75/hour for bachelor degree holding applicants. Knowledge, Skills and Experience The TechLab Cloud Services team operates a globally accessible, student-run datacenter that supports the academic and technical needs of BYU-Pathway Worldwide students. Our team delivers cloud infrastructure, hosting, and cybersecurity services to learners across online programs and Global Education Centers around the world. We are looking for a candidate with an interest in cloud technologies and systems administration who enjoys solving problems and supporting others. We are looking for a candidate with the following qualifications: Bachelor's degree or relevant certifications in: Systems Administration Cybersecurity Computer Science Software Engineering Computer or Network Engineering Cloud Engineering (or related fields) Preferred skills and experience: Familiarity with Linux systems Exposure to virtualization and cloud platforms Basic scripting Strong written communication skills (email, documentation, etc.) Experience with Microsoft 365 and Canvas Highly self-motivated, hard worker, creative, and has a great attention to detail. Ability to collaborate effectively with team members, faculty, and staff Strong problem-solving skills, with the ability to seek clarification when needed Passion for supporting and mentoring others in technical learning environments In this role, you will be responsible to perform the following responsibilities: Provide technical support by managing and resolving assigned TeamDynamix tickets Specifically in the area of supporting IT 125 Teachers and Students with new and existing technology. Familiarity with AWS Virtualization including EC2, and VPCs, and Security Groups. Quickly learn and support the Vocareum cloud platform Maintain and monitor datacenter operations, including networks, servers, and virtual machines Ensure systems (routers, switches, servers) are running efficiently and reliably Help maintain infrastructure supporting academic programs and course delivery Provide monthly reports showing status of activities and current state of the environment. Provide mentoring services to students with questions about IT courses and provide assistance in using the many technologies used in their classes. Participate in Agile/Scrum meetings, selecting and completing tasks on schedule Take on additional responsibilities as needed Work Schedule This is an hourly position. Hours will vary from 12-19 hours a week, as student requests fluctuate throughout a block. Anticipated Start Date Pay Rate Please see job description. Posting Date Closing Date Open Until Filled Yes Special Instructions When filling out your application, please remember: Failure to provide requested information within the application will affect consideration of your materials Resumes and transcripts are highly utilized to determine candidate eligibility Reference letters are neither required nor accepted Cover letters are only accepted if listed as a required document Individuals who are currently part-time employees for another entity of The Church of Jesus Christ of Latter-day Saints or who are retired from Church employment are not eligible for part-time employment with OLL Services LLC. You may receive text notifications from Online Employment concerning next steps for your online teaching application. These notifications are sent through a third-party service. Standard texting rates may apply Contact Info Luisa Silva Online Hiring Coordinator BYU-Idaho Online Learning silval@byui.edu Supplemental Questions Required fields are indicated with an asterisk (•). • Please list other last names used (if any). If this does not apply to you, please type N/A. (Open Ended Question) • Current part-time employees or retirees of any entity of The Church of Jesus Christ of Latter-day Saints are not eligible for additional (concurrent) employment as part-time employees with OLL Services LLC. Please indicate if you are currently working for, have worked in the last 12 months, or if you are a retiree of any Church entity (this includes BYU-Idaho). If so, please identify the employer and your last date of work. If this is not applicable to you, please type N/A. (Open Ended Question) • As a member of The Church of Jesus Christ of Latter-day Saints, I must hold and be worthy to hold a current temple recommend to be eligible to receive an offer of employment from OLL Services LLC. As part of the employment consideration process, I authorize the Ecclesiastical Clearance Office of The Church of Jesus Christ of Latter-day Saints (the ECO) to verify with my local ecclesiastical leaders whether I hold and am worthy to hold a current temple recommend. I agree. I am not a member of The Church of Jesus Christ of Latter-day Saints. • As a member of The Church of Jesus Christ of Latter-day Saints, I also accept as a condition of ongoing employment that I will hold and be worthy to hold a current temple recommend, with the understanding that The Church of Jesus Christ of Latter-day Saints may adjust the criteria for a temple recommend from time to time. I agree. I am not a member of The Church of Jesus Christ of Latter-day Saints. • As part of the hiring process, and before OLL Services LLC may extend an offer of employment, the ECO will contact ecclesiastical leaders of applicants for employment who are members of The Church of Jesus Christ of Latter-day Saints to confirm ecclesiastical worthiness and eligibility for employment in the Church Educational System. In addition, the ECO will have ongoing contact with ecclesiastical leaders of all personnel who are members of The Church of Jesus Christ of Latter-day Saints to confirm ecclesiastical worthiness. I authorize the foregoing contacts. I agree. I am not a member of The Church of Jesus Christ of Latter-day Saints. • As a member of The Church of Jesus Christ of Latter-day Saints, I understand my current and former ecclesiastical leaders and any general authorities with whom I may interview will discuss with the ECO my ecclesiastical worthiness and my eligibility for employment with OLL Services LLC, including a discussion of matters a priesthood leader would otherwise keep confidential (see Church General Handbook Sections 31.3 and 32.4.4, as they may be modified or amended) to the extent the confidential matters relate to the standards of employment established for personnel working within the Church Educational System, as they exist from time to time. I authorize the foregoing contacts and disclosures. I agree. I am not a member of The Church of Jesus Christ of Latter-day Saints. • The ECO clearance is separate from ecclesiastical endorsements provided by local ecclesiastical leaders. An ecclesiastical endorsement provided by a local ecclesiastical leader is one part of the ECO clearance. The ECO also considers factors such as public positions or statements related to leaders, doctrine, and policies of, and an individual's overall activity in, The Church of Jesus Christ of Latter-day Saints. The ECO indicates to the university whether applicants for employment and personnel are cleared or not cleared ecclesiastically. Candidates for employment in nonstudent positions at the university who are members of The Church of Jesus Christ of Latter-day Saints must receive a clearance from the ECO to be eligible to be considered for employment. As part of the clearance process the ECO contacts current and former ecclesiastical leaders concerning the ecclesiastical worthiness of candidates for employment in nonstudent positions who are members of The Church of Jesus Christ. The ECO clearance process for new hires verifies whether the individual holds and is worthy to hold a temple recommend and also assesses historical and current activity in The Church of Jesus Christ, religious behavior, and support for the teachings, practices, and leadership of the Church of Jesus Christ. Applicants for full-time faculty and certain administrative positions also interview with a general authority of the Church of Jesus Christ as part of the ecclesiastical clearance process. The ECO indicates to the university only whether individuals are cleared or not cleared ecclesiastically to be considered for employment by the university. I authorize the foregoing contacts, disclosures, and assessments. I agree. I am not a member of The Church of Jesus Christ of Latter-day Saints. Required Documents Required Documents Resume Transcript 1 Optional Documents Transcript 2 Transcript 3