Service Engineer

JIE USA INC.

•5.0 Bloomingdale, IL Job Details Full-time $65,000

•$85,000 a year 3 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Qualifications Customer communication Operational analysis Microsoft Excel Manufacturing facility experience Analysis skills Bachelor's degree Attention to detail Full Job Description Job Overview This position works cross-functionally with North American and global colleagues in quality, engineering, supply chain, operations and sales as well as our customers, and plays a critical role in driving customer satisfaction, operational discipline, and continuous improvement. Key Responsibilities Service Management Manage daily aftermarket operations which include RGA issuance, inspection reports, field service visits and 3rd party authorized repair partners Act as customer facing contact for all paid repair, warranty evaluations, aftermarket product complaints and restock requests for US market Actively monitor service-related tickets in Zendesk to ensure responsiveness and solution-focused communication Engage with and manage 3rd party repair partners as needed Build out regional authorized repair partner network to handle field service activities as needed Ensure proper containment, short-term preventative actions and long-term preventative actions for all incidents Collaborate with sales, quality and operations teams to drive customer satisfaction and resolutions that balance customer advocacy and customer accountability Oversee warranty administration, service documentation, and compliance with company policies and industry standards Establish and maintain strong customer relationships to ensure long-term satisfaction and repeat business. Implement continuous improvement initiatives that enhance service delivery, operational effectiveness, and customer experience. Ensure all service activities are conducted safely and in accordance with company safety standards and regulatory requirements. Develop and optimize processes that result in quick actions as well as the most cost-effective solutions for JIE Improvement & Process Development Identify and lead initiatives that improve quality performance, service effectiveness, and customer satisfaction Drive cross-functional problem-solving and process improvement projects Support ERP and system enhancements related to RGA and quality tracking as well as traceability Use data-driven analysis to recommend and implement operational improvements Qualifications Education and Experience Bachelor's degree in Business, Engineering, Quality, or a related field preferred Five or more years of experience in service management, technical support, field service or a related leadership role Prior experience in an industrial or technical manufacturing environment strongly preferred, knowledge of gear reducers and/or electric motors is a plus Experience with ERP platforms

•NetSuite preferred Skills and Competencies Excellent problem-solving and analytical skills with a practical, hands-on mindset High attention to detail and strong process discipline Professional written and verbal communication skills, particularly with technical products Customer-focused leadership Ability to manage multiple priorities in a fast-paced, cross-functional environment Proficiency in Microsoft Office applications (Excel, Word, PowerPoint) Comfortable working independently while collaborating effectively across teams

•both locally and globally Benefits Competitive salary and company gainshare program Paid time off and company holidays Professional development and training opportunities 401(k) plan Health, dental, and vision insurance

Pay:

$65,000.00

•$85,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Application Question(s): How many experience do you have in gearbox/gear motor/motion control industry?

Education:

Bachelor's (Required)

Experience:

service/ aftermarket/client facing?: 1 year (Required) Ability to

Commute:

Bloomingdale, IL 60108 (Required)

Work Location:

In person