Systems Administrator 2

Systems Administrator (Contract)

Location:

Decatur, IL (On?

Site•Full Time)

Schedule:

Monday-Friday | 1st Shift (7:30 AM•4:30 PM)

Duration:

12?month contract

Pay Rate:

$40•$43 an hr Overview We are seeking an experienced Systems Administrator to provide on?site, first?line IT support in a fast?paced manufacturing environment. This role is critical to maintaining day?to?day technology operations, minimizing downtime, and supporting end users across factory and office systems. The position serves as a key onsite liaison between the facility, vendors, and enterprise IT teams. This opportunity is ideal for a customer?focused IT professional who enjoys hands?on support, working directly with end users, and contributing to continuous improvement and automation initiatives. Key Responsibilities Provide on?site IT support for desktops, laptops, mobile devices, tablets, peripherals, and business applications Act with urgency to resolve issues impacting factory and site operations Own and manage incoming IT tickets, prioritizing high?impact issues through to resolution Serve as the primary onsite point of contact between facility teams, vendors, and enterprise IT Support manufacturing systems and site infrastructure to ensure reliable day?to?day operations Assist with device imaging, configuration, troubleshooting, and user setup Provide basic end?user guidance and training to improve adoption and experience Identify recurring issues and support improvements to service delivery and standard processes Contribute to digital and automation initiatives such as low?code/no?code applications, data visualization, and process enhancements Work Environment On?site, 5 days per week at the Decatur facility Small IT support team (team of 3) with frequent interaction across the factory floor Collaboration with shop floor employees, supervisors, and cross?functional teams Fast?paced manufacturing setting with real?time operational priorities Required Qualifications 3+ years of hands?on IT support experience; manufacturing environment experience preferred Associate's degree preferred but not required Strong experience working with ticketing systems (ServiceNow preferred; Remedy or Jira acceptable) Familiarity with Microsoft technologies such as Office, SharePoint, and Power BI Experience providing PC and device troubleshooting for desktops, laptops, and peripherals Mobile device support experience (phones, tablets, end?user mobility) Basic understanding of networking concepts and connectivity troubleshooting Required Soft Skills Strong verbal and written communication skills Excellent customer service mindset with a professional, approachable demeanor Strong teamwork, collaboration, and relationship?building skills Ability to prioritize work, manage multiple tasks, and follow through to resolution #LI-JD1 #INDOEM