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IT Administrator

Job

M&K Truck Centers

Muncie, IN (In Person)

Full-Time

Posted 1 week ago (Updated 1 day ago) • Actively hiring

Expires 7/4/2026

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Job Description

As an IT Administrator you would be primarily responsible in assisting users request via phone, email & chat and on occasion in person, some travel to remote locations will be required.
Job Responsibilities:
Log all requests in the IT Service desk ticketing system Place orders for IT supplies as needed for end users Resolve end users issues either by walking them through the steps or remoting into their desktop Escalate tickets to the on call field technician for each site if needed Responsible for creating new accounts in Active Directory, Exchange & other software as need and passing that information on to the appropriate individuals. Continually monitor SLA s and run reports as needed on open tickets Identify and suggest possible improvements on procedures Take on assignments and provide an updated status at regular conference calls Lifting up to 50 lb's Education and/or Experience Technical knowledge of Win7, Win10, MS Office & Windows applications in a networked environment Ability to configure, image & setup pc s for new or existing users as needed Knowledge of creating accounts in Active Directory & Exchange a plus Experience with following technologies is a plus VMWare, Shoretel, Windows Server 2012-2016 & is a plus