MAIN RESPONSIBILITIES

Technical Support Collaborate with corporate IT teams to manage and resolve support tickets.\nInstall, configure, and maintain computer hardware, software, and peripheral devices.\nSet up and deploy workstations, laptops, printers, and other IT equipment.\nDiagnose and troubleshoot hardware, software, network, and connectivity issues.\nPerform equipment repairs, upgrades, and replacements as needed.\nProvide onsite support and user training for technology-related issues. Onsite Coordination & Liaison Serve as the primary IT contact for facility personnel.\nAct as a liaison between local users and corporate IT support teams.\nCommunicate technical issues, requirements, and project updates effectively.\nCoordinate onsite IT activities, maintenance, and technology deployments.\nSupport implementation of corporate IT policies, procedures, and standards. Infrastructure & Security Support Assist with maintaining local network infrastructure and connectivity.\nSupport network security initiatives and compliance with corporate security standards.\nMonitor and report system performance, outages, and potential risks.\nMaintain accurate documentation of IT assets, configurations, and support activities.

POSITION REQUIREMENTS

Education:

\nBachelor's degree in Computer Science, Information Technology, Information Systems, or a related technical field preferred

Experience:

3 to 5 years of experience in IT support, desktop support, network administration, or systems administration.\nExperience working with end-user support and ticket management system Technical Skills Proficiency with Windows operating systems; Linux experience is a plus.\nKnowledge of networking fundamentals including TCP/IP, DHCP, DNS, LAN, and WAN environments.\nExperience with workstation deployment, hardware troubleshooting, and software installation.\nFamiliarity with Microsoft 365, Active Directory, and endpoint management tools preferred. Soft Skills Excellent customer service and interpersonal skills.\nStrong troubleshooting and problem-solving abilities.\nEffective verbal and written communication skills.\nStrong organizational skills with the ability to manage multiple priorities.\nAbility to work independently while collaborating with remote corporate IT teams. Preferred Qualifications Industry certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications.\nExperience supporting manufacturing, warehouse, or distribution environments.\nKnowledge of cybersecurity best practices and IT asset management.

Physical Requirements:

\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions to this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Read and write required information\nStand and walk for extended periods while performing job duties\nPerform repetitive motions and use hands to handle materials and equipment\nReach with hands and arms as required by the work process\nOccasionally bend, stoop, twist, push, talk, and hear\nLift up to 20 pounds, sometimes without assistance\nPerform tasks requiring close, distance, color, peripheral, and depth vision, including adjusting focus About Owens Corning Owens Corning is a branded building products leader with three complementary market-leading businesses providing roofing, insulation, and doors primarily for residential markets in North America and Europe. The company operates with an integrated go-to-market strategy and a unique set of OC Advantages™ - including its iconic brand, unparalleled commercial strength, leading technology, and winning cost position - to help customers win and grow in the market. Owens Corning is committed to helping build better and achieve more through winning partnerships, leading performance, and engaging people. Founded in 1938 and headquartered in Toledo, Ohio, Owens Corning is listed on the New York Stock Exchange (

NYSE:

OC). For more information, visit www.owenscorning.com.\nOwens Corning is an equal opportunity employer. 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