Performs structured troubleshooting, remediation, maintenance, patching, upgrades, configuration changes, and service enhancements across supported on-premises, cloud, virtualization, backup, and storage technologies. Uses available monitoring, automation, diagnostic, and knowledge tools to restore service, reduce repeat work, and improve system performance. Owns assigned incidents, requests, problems, changes, project tasks, and monitoring events through resolution, fulfillment, or effective escalation. Prioritizes work according to customer impact, urgency, service commitments, and operational risk; maintains ownership, clear communication, next steps, and customer-facing updates throughout the work lifecycle. Creates, updates, and validates technical documentation, runbooks, knowledge articles, and troubleshooting standards. Captures reusable resolutions and identifies documentation gaps so that recurring work can be resolved consistently by the appropriate support tier, and creates or suggests automations where practical. Maintains current knowledge of established and emerging technologies and approaches new tools, platforms, and methods with curiosity, adaptability, and an open mindset. Completes required training to develop knowledge and skills needed to support new technologies effectively and apply them responsibly within new service definitions. Applies ITIL-aligned incident, request, problem, change, knowledge, and major-incident practices in accordance with customer-specific procedures. Documents impact, actions, evidence, decisions, handoffs, and outcomes; participates in root-cause analysis and post-incident review; and identifies recurring issues for problem management, monitoring improvement, or automation. Maintains current knowledge of supported service offerings, customer environments, service definitions, and applicable service-level commitments. High school diploma or equivalent required. An associate or bachelor's degree in information technology, computer science, cybersecurity, or a related field is preferred. Relevant military experience, technical training, certifications, apprenticeships, and demonstrated professional experience may be considered in place of formal education. Two or more years of infrastructure or managed services experience in multiple technologies, including any of the following: with demonstrated proficiency in at least two technology domains and working knowledge of adjacent domains. Relevant experience may include Windows and Linux administration; identity and access; Microsoft Azure and Microsoft 365; virtualization and cloud platforms; enterprise backup and recovery; Windows Server administration of currently supported versions; Active Directory Domain Services; Microsoft Entra ID; Group Policy; PowerShell Virtualization and application-delivery platforms, such as VMware vSphere, Microsoft Hyper-V, Azure Virtual Desktop, and Citrix Virtual Apps and Desktops. IBM Technologies

• AIX and IBMi Linux server administration, including skill with Ansible, Python, and cron scheduling.

Enterprise backup, recovery, and data-protection platforms, such as Veeam, Azure Backup and Recovery Services vaults, Rubrik, Zerto, Backup Radar, and IBMi BRMS, including job monitoring, failure remediation, restore validation, and retention policies. Enterprise storage and SAN technologies, including Netapp, Dell PowerStore, PowerVault, and Unity; HPE Nimble; Pure Storage; IBM storage platforms; and Cisco MDS and Nexus SAN switching. Microsoft 365 administration, including Exchange Online, Teams, SharePoint Online, identity integration, licensing, security and compliance controls, service health, and user-impact troubleshooting. Experience using an ITIL-aligned IT service management platform, such as ServiceNow. Proficient use of Microsoft Office applications. Relevant current associate

• or administrator-level certifications are preferred based on assigned technology domains.

Microsoft Certified:

Windows Server Hybrid Administrator Associate (AZ-800 and AZ-801)

Microsoft Certified:

Azure Administrator Associate (AZ-104)

Microsoft Certified:

Azure Virtual Desktop Specialty (AZ-140) Microsoft 365 Administrator Expert (MS-102) VMware Certified Professional

• Data Center Virtualization (VCP-DCV) Citrix Certified Associate
• Virtualization (CCA-V) IBM Certified System Administrator
• IBM i Red Hat Certified System Administrator (RHCSA; EX200) or Linux Foundation Certified System Administrator (LFCS) Veeam Certified Engineer+ (VMCE+), Rubrik Certified Systems Administrator (RCSA), or Zerto Certified Associate (ZCA) NetApp Certified Associate
• Data Administrator (NS0-163) Applicable Dell PowerStore, HPE Storage, or Pure Storage associate certifications Demonstrates reliability, accountability, and sound judgment while adhering to ITIL practices, company policies, customer procedures, and applicable change controls.

Organizes work effectively, manages competing priorities, maintains attention to detail, and follows through on commitments. Builds trust through professional, respectful, and responsive interactions with customers and colleagues. Explains technical information clearly and adapts communication style and level of detail to customers, peers, and leaders. To view full details and how to apply, please login or create a Job Seeker account